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New York, NY — December 6, 2004

Digisoft Computers, Inc., developers of leading call center management software applications, today announced that their suite of call center software solutions work seamlessly with Call Compliance, Inc.�s TeleBlock® system.

Digisoft offers a complete call center software solution including a predictive dialer component, which is now fully integrated with TeleBlock® and it�s accompanying Do Not Call technology. Telescript clients utilize this call center product suite to cultivate, develop and maintain profitable client relationships at a reasonable cost. TeleBlock® provides the comprehensive guarantee required to assure companies of strict compliance with today�s federal and local Do Not Call regulations while enabling corporations to focus on their primary task � communication.

Â?Digisoft is a recognized leader in the teleservices industry, and Call Compliance is proud to be able to include Digisoft as one of our strategic partners,Â? said Stefan Dunigan, VP of Operations at Call Compliance. Furthermore, Â?DigisoftÂ?s best of breed call center technology is a perfect fit for Call ComplianceÂ?s state of the art call blocking technology,Â? added Dean Garfinkel, Chairman of Call Compliance.

TeleBlock® Do-Not-Call Blocking System is the only blocking product that automatically screens and blocks outbound calls in real-time against available federal, state, wireless, third party and in-house Do-Not-Call lists within the network infrastructure of a participating telephone company. TeleBlock® seamlessly integrates with the Telescript predictive dialer through its use of DNC specific Special Information Tones (SIT), or tritones, embedded in the �restricted number� recordings, which allows for identifiable disposition of blocked numbers.

Â?Digisoft is eager to offer this service to our clients in an effort to maintain compliance with new predictive dialing and Do Not Call regulations,Â? remarked Robert Garber, Executive Vice President of Digisoft. Â?Combined with our call center solution, customers can be certain they are receiving a feature-rich solution that enables them to proceed in a compliant manner whereby they are abiding by the newly regulated call center environment.Â?

About Digisoft

Digisoft Computers, Inc. manufactures leading call center, predictive dialers and CRM software solutions. DigisoftÂ?s TelescriptÂ? was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. eTelescript, a web-based call center application was recently released to serve the internet call center market. With 17 industry-bestowed awards, DigisoftÂ?s products are widely known as a flexible, robust system designed to immediately increase call center productivity.

For additional information, please contact Andrew Davidson at 212-687-1810 x 105 or visit http://www.digisoft.com.

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The Benefits of using Outbound Call Centers for Outbound Telemarketing

Even in the midst of today’s tough economic times, outbound call centers are one of the highest ranking and popular of industries. Small and large businesses are benefiting financially in more ways than one from the results produced by outbound telemarketing.

Outbound call centers take the time and resources to perform the hiring process so the client doesn’t have to. Extensive testing and background checks are completed prior to acceptance and hiring of qualified individuals to work for outbound call centers. Agents also continually receive further training through educational seminars and webinars to become skilled telephone professionals who are prepared to handle every type of customer. This enables outbound call centers to offer only the most extensive experience in outbound telemarketing.

The benefits of an outbound call center for businesses are numerous. Clients see decreases in the expenses normally paid to employees and overhead costs while increasing profits.

Qualified agents of outbound call centers are either employees or individual contractors. Clients pay the outbound call center for the customized program. The outbound call center is responsible for paying employee taxes, wages, workman’s compensation, and insurance since the agents work for the outbound call center.

Outbound call centers define the client’s objectives and customize programs to meet the needs of the client. Tailored software reduces operational and overhead costs and improves customer satisfaction. Outbound telemarketing is more efficient, effective, and meets or exceeds service objectives. Outbound telemarketing increases operating performance, sales and profits, and the number of appointments and leads. A larger customer base is achieved by reaching more potential customers on a national or even world-wide level. Outbound call centers provide clients with statistical reports in a customized format.

Though only the most professional outbound telemarketing agents are employed, the outbound call center continually monitors their agents to promote responsible outbound dialing practices. The outbound call center plans, monitors, and manages quality services for clients and responds quickly to any needed changes. Outbound call centers tape record calls for audio monitoring and also for the client’s records.

Outbound call centers strictly adhere to and enforce the Federal Trade Commission’s telemarketing sales rules concerning disclosures and misrepresentation by telemarketers. The use of automatic telephone dialing is regulated according to the Federal Communication Commission’s Telephone Consumer Protection Act of Governing Unwanted Telephone Solicitation. Proper Do Not Call (DNC) procedures are also in effect according to the National Association of Securities Dealers (NASD) Rules of Fair Practice, Rule 3110 concerning the Do Not Call list. Confidentiality of records and client information is understood and adhered to by the outbound call center and all outbound telemarketing agents.

Working as an outbound telemarketing agent is not for everyone. Outbound call centers employ only those individuals with the background, skills, and personality required to provide high quality service to clients. Agents must be able to handle every type of customer from the irate to the talkative. Agents must be able to take control of a situation while remaining polite and courteous to attain a positive result. Outbound telemarketing agents sometimes have to think quickly in unpredictable situations. Immediate results will be enjoyed by the client who chooses an outbound call center for their business.

Seattle, WA — June 30, 2004

Envision Telephony, Inc., a leading provider of contact center software solutions, today announced the companyÂ?s continued international expansion with the opening of its Asia Pacific office. The new headquarters based in Australia will extend EnvisionÂ?s global distribution of its award-winning software solutions to organizations looking to improve customer service levels. Michael Langford has been named Asia Pacific sales manager and will lead efforts throughout the region.

Asia Pacific represents a huge market with approximately 8,600 call centers and 420,000 agent positions with these estimated to double by 2008 (Datamonitor, 2004). Envision will introduce the EnvisionÂ? Performance Suite to this new market. The EnvisionÂ? Performance Suite is a flexible set of management applications that improves contact center performance and agent effectiveness. A fully-integrated solution, the suite of products includes EnvisionÂ? Workforce Management, EnvisionÂ? Quality Monitoring and EnvisionÂ? eLearning.

“Asia Pacific presents a great market opportunity for Envision. Opening an office in Melbourne gives us a direct presence and an excellent opportunity for growth in the region,” said Rodney Kuhn, Envision CEO. “Envision will now offer Asia Pacific businesses the Envision Performance Suite, giving them the opportunity to optimize agent performance for efficiency and effectiveness. With the quality of the people we have appointed, we will drive our business in the region to new levels.”

Michael Langford, a fifteen year telecommunications industry veteran, will lead the companyÂ?s growth in the Asia Pacific region. Langford will manage the Asia Pacific sales team and support key customer relationships throughout international markets. Most recently, Langford served as general manager for M5 Technologies. Prior to that, Langford worked for Active Voice Corporation. Over a period of nine years, he grew Active VoiceÂ?s Australian startup operation into the leading subsidiary and market leader for the company in the region.

About Envision

Envision is a leading provider of performance optimization solutions for contact centers empowering businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The companyÂ?s scalable, integrated performance suite, Envision Performance Suite includes workforce management, quality monitoring and eLearning products which are used by some of the world’s most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998, and the first truly integrated suite of agent performance optimization tools in 2003. Envision has offices in Seattle, Australia, Atlanta and Amsterdam. For more information, call 206.621.9384, ext. 500, or visit www.envisioninc.com.

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Envision, Envision Telephony and the Envision Telephony logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners.

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The Different Benefits of Using the Contact Center Anywhere Call Center Software From Oracle

One advantageous component of the Oracle Contact Center Anywhere call center software is the Predictive Dialer call center technology which is appropriate for use by any call center because call center agents require the telephone to sell the products and/or services of the client that owns the account. You can also find the Predictive Dialer beneficial for lead generation, fund raising, or research purposes.

If your organization purchases phone lists, you can use the Predictive Dialer technology to manage content of your phone lists so that more leads are converted daily so that income and profits go up for your company.

The Predictive Dialer call center technology is also important for cutting down time spent in useless dialing tasks so that your contact center agents can devote more of their time to actual sales and marketing tactics.

Because there is more business coming in to your organization daily with use of the call center software called Contact Center Anywhere, you will find that the cost per lead decreases so that on the whole agent efficiency will also go up.

Contact Center Anywhere is a special kind of call center solution in that it can either be applied as a hosted call center solution, or as an on-premise call center solution. The hosted option means that you will allow a hosted call center solution provider to handle the hosting chores for your call center (inclusive of technical support services round the clock, 365 days per year.) With the on-premise call center solution of this call center software system, you can have the Contact Center Anywhere system customized so that it follows the specific business requirements of your contact center organization. And regardless of how big or vast your call center is (based on number of total agents employed there), the Contact Center Anywhere call center software can be scaled up or scaled down for the number of multiple users who are scheduled to use it during the day or the night.

Contact Center Anywhere relies on a single-system infrastructure that is centralized so that every location on the system can access the same system (even from remote locations.) In addition, this call center solution permits productivity to go up, efficiency to improve, and cost benefits to be realized because telephone lines, hardware plus software resources can be shared by multiple users throughout the same call center system. At the same time, independent user sites on the same system can retain their autonomy.

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Hoboken, NJ — December 1, 2004

e-Glue Software Technologies, a leading provider of call center productivity solutions, today announced that the company will continue its successful Web seminars for financial call centers. Hosted by Shay Grinfeld, CEO of e-Glue Software Technologies, these informative, complimentary sessions explore a variety of issues, strategies and techniques for increasing efficiency, profits and value in the call center.

On Thursday, December 16, e-Glue will host “Value? Profits? What’s Your Plan for 2005?” which looks at the mounting pressure within financial service-based call centers to slash costs, yet provide strategic value to the organization. The conversion of a traditional service center into a profit-making entity requires a great deal of sales training and re-training, which often sends operating costs rocketing. e-Glue’s webinar discusses how financial organizations can leverage their call base to convert service calls into sales opportunities by equipping agents with targeted, just-in-time sales assistance, while deploying strategies to maximize the efficiency of the call center through reduced handling times.

Webinar registration

To register for this web seminar, attendees can visit the Events page on e-Glue’s web site at http://www.e-glue.com/events.htm for a complete description of the Webinar and registration instructions. Or alternatively, contact e-Glue by phone at (201) 217-0022.

About Shay Grinfeld

Shay Grinfeld is CEO, U.S. Operations of e-Glue Software Technologies, where he is responsible for North American sales, marketing and product support. Prior to joining e-Glue, Shay was VP of Product Development at ALFY, an interactive media and education company. Shay holds a B.A. in General Studies/Computer Science and an Executive MBA from Columbia University.

About e-Glue Software Technologies

Founded in 1996, e-Glue Software Technologies is a leading provider of intelligent call center productivity solutions. e-Glue’s “just in time” performance support solutions are designed to address the needs of enterprises that utilize CRM or ERP systems-organizations such as inbound and outbound call centers-to handle complex tasks efficiently while using mission-critical applications. The company maintains offices in Hoboken, New Jersey with R&D facilities in Israel. For more information about e-Glue Guideline, visit the company’s Web site at http://www.e-glue.com or contact e-Glue at (201) 217-0022 or sales@e-glue.com.

Copyright (c) 2004, e-Glue Software Technologies · 79 Hudson St. Suite 506 · Hoboken, NJ 07030 · (201) 217-0022

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Phillipsburg, NJ — December 4, 2003

Kitchen Magic, Inc. founded by Jost Fleck in 1979 and based in Phillipsburg New Jersey, was recently named Number One Nationally in the Kitchen Category by Qualified Remodeler Magazine.

Kitchen Magic, family owned and operated, specializes in kitchen cabinet refacing, an alternative to completely tearing out and replacing existing cabinetry. Â?We are very excited about this ranking,Â? commented company president, Brett Bacho. We all worked really hard to earn our customersÂ? business and to make sure every customer is a raving fan. It is gratifying for us to have that recognized.Â?

Kitchen Magic has doubled in size over the past five years, and in January 2003 the company relocated to new, expanded facilities on Route 22 West in Philipsburg, NJ. The new property houses the corporate offices, outbound calling center, cabinet manufacturing facilities, Corian® fabrication plant and shipping and receiving operation.

According to Bacho, one third of Kitchen MagicÂ?s business comes from word of mouth and referrals. Â?I think that fact itself says a lot about our company,Â? he added. Mr. Bacho also feels strongly that Kitchen MagicÂ?s Lifetime of Home Ownership Warranty also helps build customer confidence. Â?Customers are amazed by our warranty. That kind of peace of mind is priceless.Â?

Â?Most people are not planning to drastically change the layout of their kitchen,Â? Bacho explained. Â?Our refacing system can save customers up to 50% the cost of new cabinets; and our craftsmen completely transform their kitchen in a just a few days.Â? Sometimes all new cabinetry or additional cabinetry is the right solution. Kitchen Magic also manufactures their own line of custom cabinetry in their shops.

Qualified Remodeler Magazine, launched 27 years ago, began its annual list of leading industry firms one year later. The Top 500 recognizes Â?outstanding success among remodeling companies nationwideÂ?, and is determined by years in business, annual sales volume and business specialization.

Roger Stanley, Editor-In-Chief of Qualified Remodeler magazine noted, Â?Successful firms tend to be specialized. Business focus is importantÂ?the remodeling industry is more than repairing homesÂ?. at its core, remodeling is a people business.Â? Stanley added, Â? Qualified Remodeler recognizes entrepreneurs and owners who work to meet the needs and dreams of American homeowners.Â?

Kitchen Magic currently works in four states– New York, New Jersey, Connecticut, and Pennsylvania. For more information, Kitchen magic can be visited on the Worldwide Web at http://www.KitchenMagic.com or call 1-800-237-0799.

**Data for firms listed in the QR Top 500 is provided by companies and verified by independent accounting firms, certified public accountants, banks, and suppliers.

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Contact:

Renate Fleck

Kitchen Magic

Phone: (732) 821-2852

Fax:    (732) 940-3189

Email: Renate@KitchenMagic.com

MEDIA RELEASE

December 2, 2003

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Evergreen, CO — July 12, 2010

Relatrix Corporation, the leader in Online Contact Center solutions in the K-12 market today announced the newest release of its EZCommunicator suite of eCommunications software. The new version incorporates social media to allow the notifications and other content published with the company’s EZCommunicator system to be posted to either the school district or the parent’s social media site.

Schools and districts can now choose to automatically post any alert, newsletter, event or FAQ generated with their Online Contact Center to their Twitter, Facebook or other preferred social network – at the same time they publish via email, voice or text channels. Web site visitors can also share any of this content with their own social network. The new release also helps the school determine community interest in any topic being shared through their social networks with powerful tracking and analysis tools.

“With our summer release we have expanded the use of social media as another channel to engage parents and K-12 community members,” said Mark Franke, President of Relatrix. “We are taking online communications beyond basic parent notification to a level where information becomes more useful because it is shared through individual and group networks.

The new release is scheduled for availability later this summer. All existing and new customers automatically receive the powerful new features of this release as part of their service agreement with Relatrix. Relatrix will be previewing the newest release and its features at the NSPRA conference in Charlotte, NC July 11th through the 14th.

Visit www.relatrix.com/overview for more information on Relatrix’s Online Contact Center solutions.

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Evergreen, CO — February 11, 2010

Relatrix, the leader in Online Contact Center Solutions for the K12 education market, is delivering social media functionality to its customers in its latest software release at the end of this month. This release enables school systems to deliver messages to community members by email, voice, text, web, RSS feeds and now by posting on Facebook and Twitter – all with the click of a button.

Relatrix continues to demonstrate that school systems become more effective in communicating with parents and community members utilizing integrated software services. With time and cost constraints that exist in all school systems today, having a cost-effective, easy to use method of reaching targeted audiences is crucial. The new 2010.1 release of its Online Contact Center software services includes new time-saving features and the increased ability to simultaneously reach multiple users across all channels.

“One of the biggest challenges our customers face is the time required to reach different audiences with one message across different channels, or modes of online communication,” said Mark Franke, President of Relatrix. “With our new 2010.1 release customers can now send information, respond to questions and seek feedback through multiple channels quickly and easily,” Franke added.

Relatrix is celebrating 10 years of serving the K12 education market as the leader in Online Contact Center Solutions. Over the past 10 years Relatrix developed and extended online communications to empower schools, communications departments and entire districts to improve communication with diverse audiences in their local communities.

Headquartered in Evergreen, Colorado the company operates offices in Texas and Virginia. Relatrix hosts and delivers its software services from a secure data center so that schools do not have to purchase added computing resources and IT staff are not burdened with ongoing support and hardware and software maintenance.

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