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Denver, CO — April 25, 2008

TouchStar today announces that its 2008 Enterprise Call Center System now includes new load balancing and multi-threaded software architecture, expanded network and signaling compatibility, new redundant hardware architecture, and support for NMS Communications Open Access™ carrier class media processing platform. TouchStar now scales to support thousands of call center agents anywhere in the world on a variety of networks. TouchStar guarantees that its innovative call center system can rapidly reduce costs for enterprise clients.

Brian Smits, TouchStar’s Global Director of Marketing said: “This is a very exciting next step for TouchStar. TouchStar’s larger competitors are going to have a difficult time competing with TouchStar’s business model that offers fair pricing, open integration, all necessary features, and support for global networks. I guarantee that TouchStar can reduce enterprise call center costs with this innovative call center system. I am so confident that enterprise clients will immediately reduce expenses with TouchStar 2008 that I am going to give one away by May 2nd to prove the point.”

By combining TouchStar’s new call center software, and NMS’s carrier class hardware, TouchStar clients now have world class reliability and scalability. NMS Communications offers scalable high-performance development platforms for converged PSTN and IP telephony and video solutions. The systems are designed to meet the connectivity, flexibility, and performance requirements of new applications such as VoIP gateways and IP media servers. NMS platforms are used around the world as the foundation for a wide range of revenue-generating voice, video, and data applications.

NMS joins Dialogic as a fully supported unified communications hardware platform that is compatible with TouchStar’s call center software. TouchStar will continue to offer and support Dialogic hardware. Additional technology platforms may also become integrated in the future.

Robert Killory, TouchStar’s Director of Development, commented: “NMS and TouchStar are developing new functionality that will provide TouchStar clients with the opportunity to offer innovative value-added services on mobile and converged networks around the world. TouchStar clients gain reduced risk with two available hardware platforms, a wide range of functionality options, incredibly fair pricing, and a passionate business partner in TouchStar.”

About Touchstar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system. For more information, please call 303.338.0678 or visit www.touchstar.com.

About NMS Communications

NMS Communications, a division of NMS Communications Corporation (NASDAQ: NMSS), provides enabling technology and tools for the rapid development and deployment of value-added services on mobile and converged networks. From traditional voice mail and interactive voice response systems to ringback tones, voice SMS, and interactive mobile video, NMS platforms are used around the world as the foundation for a wide range of revenue-generating video, voice and data applications. Visit www.nmscommunications.com for more information.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

+1.303.338.0678 ext 204

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Feldman Law Center ? The Specifics of President Obama?s Plan

President Obama’s historic presidency began in the midst of possibly the worst financial crisis since the Great Depression.  The housing and real estate markets seemingly jumped off of a cliff, taking with it the financial stability of every other industry.  Obama passed sweeping legislation to help homeowners make payments and deal with the financial crisis while staying in their homes.  This plan in turn helps lenders who need homeowners to continue making their mortgage payments.  A key part of this plan is the loan modification process, which now helps homeowners even more.

The federal government is relying heavily on loan modifications with the Helping Families Save Their Homes Act of 2009 and Making Home Affordable Program.  Under these programs, current borrowers who are at imminent risk of default may qualify for a loan modification as long as the immanency of the default is tied to a specific event.  By specific event, they mean a pending interest rate increase in your mortgage loan or a demonstrable change in economic situation such as your spouse losing his/her job or a severe medical condition.

Ultimately, the plan centers around the thought that struggling borrowers can stay in their homes as long as they make their monthly payments (regardless of the sharp decline in value).  The plan has many backers, including billionaire Warrant Buffet.  In a recent letter to shareholders, Buffet wrote “Commentary about the current housing crisis often ignores the crucial fact that more foreclosures do not occur because a house is worth less than its mortgage (so-called ‘upside-down’ loans).  Rather, foreclosures take place because borrowers can’t pay the monthly payment that they agreed to pay.”

In the end, regardless of what the cause is for the foreclosures, homeowners are looking for ways to stay in their homes and everyone is hoping that Obama’s plan is the path toward that reality.  For homeowners facing foreclosure, struggling to make payments, and overwhelmed by creditor and lender phone calls, having someone they can trust by their side could make a huge difference.  During these difficult financial times, California loan modification attorneys are doing their best to be more than just an attorney; they are trying to be a confidante.  

A California loan modification attorney can sit down with you and discuss your options and if any new options were opened up under the Obama plan.  At the Feldman Law Center, our California loan modification attorney team is up to date with all federal and state laws governing loan modifications.  FDIC loan modifications, California loan modifications and more all fall under our jurisdiction.  We can help you find the program that’s right for you and your financial situation.

Millions of California residents are investigating California loan modifications as a possible solution to their financial troubles and as a way to avoid foreclosure.  If you find yourself in this situation, you should contact a loan modification attorney and get as informed as you can about all the state and federal loan modification programs available to you.

Visit Feldman Law Center at feldmanlawcenter.com or call 800-588-0425.

channel 4 exposes call center fraud in India

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Customer Management- An Inbound Call Center Job

Customers form to be the spirit of all business companies to grow and prosper. If you are engaged in selling any service or product then you would obviously want to reach your prospective customers. With the aim to increase the number of customers, most companies seek for the inbound call center help. Mainly, this is done to take best care of the customer management program.

If you’re in business and want to increase sales then you have to let all your potential customers know about your existence. Additionally, if some consumers are already using your service or product, then they might be experiencing some kinds of problem. In order to offer a fair idea of the product and to solve customer queries if any, the importance of an inbound call center service comes into picture.

Services catered by the inbound call centers are greatly recommended if you want to encourage the growth of your organization. It is the essential inbound services that can cut costs without affecting the management and the output adversely.

Often considered as a third-party service provider, the inbound call centers function as an offshore vendor. However, these service providers offer onshore quality job that enhances the base of business conversion. With the assured work at place, quality inbound services offer you the maximum return on the investment.

When will you have inbound call center services?

Each and every aspect of a business service like during, before and after purchase activities are skillfully handled by the third party vendors. If you want to sell a new service or product to your targeted customers, choose inbound services to increase overall sales. Let all your potential customers learn about you. If your existing consumers are using your service or product then they may have queries. In this regard, it will be important to handle after and during purchase services from an experienced team. For both situations, an inbound call center service is given utmost importance.

Services on offer to ensure best customer support

Inbound call centers provide great variety of services including product information, customer inquiries, order taking, complaints handling, technical help desk and more. Together with these, most companies also offer the toll-free hotlines and the online answering services. These services also include remote receptionist and secretary functions.

With the assured work at place, the inbound call centers offer you great return on the investments made.  With the range of the customer care services, an inbound call center also handles call inflow effectively. From phone answering services like suggestions, feedback, complaints to messaging customer services, an inbound call center offer a quality-oriented customer support program. This is how it strengthens customer-company relationship.

Inbound services handle the growing frequency of the customer calls. These contact centers are also found to deploy the Customer Relationship Management Software. The CRM software not only handles the call volumes but it also tracks the output.

With the use of the inbound call center services, you will be in a position to supervise the negative and the positive response. This will also add to the efficiency of the customer care program. With improved complain handling and appropriate communication, you will be able to increase your customer base. On the whole, you will not only make your service or product popular but you will also ensure a competitive edge over the increasing competition.

Company Overview, www.24hourscall.com 24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. 24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka. 24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success. 24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize “your moment, money and resources, and encourage your bottom-line”. 24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies. 24 Hours Call’s outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center …

i made this through my cellphone for one of our recognition parties

www.washingtonpost.com/america Want to see what it looks like inside an Indian call center? Watch and click here: newsweek.washingtonpost.com

Hitler Internet connection is down so he phones his ISP and has to explain his problem to a Indian call center. Created by hitlerrantsparodies/aceman90001 Clip From Downfall (Der Untergang) The Hitler Rants Parody’s Group www.youtube.com

Jimmy Kimmel Live – Jimmy Skypes Indian Call Center for Tiger Woods Joke

CallFire billing and XMVOICE billing description. You have got to read this before you buy! It will save you a ton of money

If you have searched the internet for voice broadcasting or for automatic dialing services odds are you have come across call fires internet site. Yes, they spend a ton of money on promotion and they are priced super high in contrast to other providers like PennyDials. Even though callfire offers a few more gizmos, Penny dials will perform equally as well for much less money. If you see callfires pricing page you will notice they have a number of plans from 3.5 cents to approx less than 2 cents per minute. YOU MUST READ THE FINE PRINT! They charge in sixty second increments so you will be billed an full minute if the call only last 5 secs. Wow! That means every contact will be billed one minute no matter if its less than 60 seconds. So, if you pay for a higher quantity of minutes you are given a bit of a break.. You are charged in 30 second increments instead of sixty second increments. Still not a great deal! So if your call last’s 5 seconds you are billed for thirty seconds instead of the whole minute. Looks better right? Well not until you see what PennyDials presents.

PennyDials offers the equivalent voice broadcasting and auto dial service for a great deal less. Their starter package is 3.5 cents just like CallFire but they charge in six second billing increments! That means if your call only lasts 5 seconds you are only charged 6 seconds. So you can do that 10 times and it would only cost you 1 minute. Callfire would charge you 10 minutes! You can do a lot more calling with 1 minute then with Callfires minute. Billing is particularly important. If you are shopping around make sure and educate yourself on this. It can littereally double the total of buyers you get on the phone which means extra money in your pocket! If some of this does not make sense make certain to click on the link below for your complimentary ebook on predictive dialers and auto dialers billing clarification. It will save you a ton of funds! Penny Dials is one of the only businesses that charges in 6 second increments not including a 30 second minimum. That is virtually unheard of in the automatic dialer industry.

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Outsourcing Your Call Center

New businesses are faced with difficult challenges that are unique to their varying situations. Because there are so many unique aspects to any given business, there are likewise a myriad potential problems and therefore, solutions. From executive leadership to company morale, from marketing to business development and from technology to customer service and support, all businesses, large and small, have a potentially rigorous uphill battle to fight in the pursuit of success.

Arguably, the most important aspect for any patron-driven business is its ability to successfully perform customer service duties. Customer service solutions provide the face of the company to its patrons and are charged with the primary responsibility of ensuring the overall satisfaction of the client base as a whole. A company with a successful customer service branch ensures that clients needing assistance or having questions or concerns can be handled professionally and in a manner that represents the company in positive light.

The problem is, for many companies, that an entire team of in-house customer service professionals may not be necessary to adequately ensure the utmost in quality customer service solutions. Furthermore, it may be difficult in some areas of the country to find qualified customer service professionals to meet the needs of your company. For these companies, there may be an excellent contact center solution available that can meet your company’s needs at a fraction of the cost of hiring an entire team.

Additionally, there are contact center software solutions available that can help you streamline your customer service processes by enabling you to manage your telephone, interactive voicemail (IVR), email, web chat, and faxes in a universal, organized interface. These contact center software programs can drastically cut the budget of your customer service team by cutting the response times for individual phone calls, emails, and faxes.

It has been said that most businesses are doomed to fail within the first five years of existence and it stands to reason that, for businesses that highly depend on patronage, a good customer service branch could be the secret to the longevity of a business. Customer service workers are perhaps the most undervalued and underappreciated members of the company dynamic, but they should be regarded as the life-blood of the company because they truly can be the difference in a company’s life and death.

Finding a Contact Center Solution

Finding a contact center or customer service solution can be an arduous task, but should not be done hastily. There are many willing and able companies out there and it is imperative to find one that can help your business create and maintain end-to-end services, including superior service and support. Finding a company that can create personalized services that maintain a value to the you based on the level of support that that you desire is important because you don’t want pay a “flat rate” when the services you need may not be on par with larger corporations.

Keep in mind that it is important, regardless of how desperate you are, to find a company that can represent your company’s values, goals, and beliefs. They are now part of your company and they will represent you to your clients on a mass level. Make sure that they keep you in the loop regarding problems and concerns coming from your customers and they will increase their level of importance to your business.

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— April 11, 2005

Tele-SalesForce.com, world-class telesales people, world class results, today announced that the company was recently included in a book on business process outsourcing in a chapter dedicated to covering ways to minimize risks associated with launching a BPO initiative.

The book was given acclaims from companies including eBay, Paypal, Bank of America, Honeywell, and more. It can be purchased through the following link from Amazon.com:

http://www.amazon.com/exec/obidos/tg/detail/-/0471709875/qid=1113076243/sr=8-1/ref=sr_8_xs_ap_i1_xgl14/103-3855022-9198265?v=glance&s=books&n=507846

About Tele-SalesForce.com – Tele-SalesForce.com, world class telesales people, world class results, helps companies build a successful marketing campaign, monitor the campaign, and insure the best possible results. Additional services include complete outbound telesales campaigns, inbound call center support, and additional strategic marketing services. The company is based in Southern California and has offshore offices in India and other international locations.

Contact us: info@tele-salesforce.com or 877-687-6320

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