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www.callfire.com Cloud Call Center – A hosted power dialing solution by CallFire. 100% pay-as-you-go, starting at only /hour/agent. No setup fees or contracts. Call us: 877.897.FIRE Visit us: www.CallFire.com Features include: Power Dialer (4:1 call ratio) Script & data popup Call transfer Call recording Call dispositions & statistics MachineSkip answering machine avoidance SmartDrop answering machine messaging 6am-6pm live customer care 24×7 email support Campaign, list & sound mgmt DTMF passthrough Customer history & notes DNC / FTC compliance info Remote / home agents Real time reporting APIs to control campaigns CRM integration support Agent monitoring barge (silent) Upload contacts in Excel Agent reports & statistics

Contact center managers need tools to organize their contact center services and campaigns. Check out Altitude Unified Routing that provides multiple options for routing interactions that ensure customers will receive the right level of service from the most appropriate agent in the optimal time frame, regardless of the media used.

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Inbound Call Center V/s Outbound Call Center

Of these 2 well known services, Inbound Call Center is the one that is most favored and not only liked by the Call Center Entrepreneurs but also is more liked by the Call Center Agents. Any call centre business would like to begin their services with Inbound Call Center campaigns and there could be multiple reasons to the same such as:

Minimized efforts required in training, preparing documents, monitoring, performance etc.
Easy to evaluate and achieve performance goals and metrics
No cold calling efforts required
Easy to organize and manage reps
Less stress on sales and performance

Following are the services in at InSO’s Call Center:

Inbound Order Taking
Inbound Customer Service
Inbound Up-Sell & Cross-Sell
Inbound Customer/Membership Retention
Inbound Help Desk
Inbound Technical Support
Inbound Lead Verification
Inbound Third Party Verification
Inbound Answering Service
Inbound Appointment Scheduling

Within Outbound Call center, the operations could pose more challenges and little complex procedures. Of course, Outbound Call Center is lucrative too as this brings in lots of revenue but the complete campaign keeps you on your toes owing to immense sales pressure from the clients. For the call center agents who are on their path to accept the challenges and want to earn more than their salaries, Outbound Call Center job is very much affable to them. Out bound Campaigns offers much more incentives but the Sales pressure is high on the call center agents as there is minimum sales that needs to be incurred.

Some of the Outbound Call Center Services at InSO are:

Outbound Telemarketing Sales Generation
Outbound Appointment Scheduling
Outbound Lead Qualification
Outbound Lead Pre-Qualification
Outbound Collections
Outbound Market Survey & Research
Outbound Mortgage Lead Generation

At InSO we equally provide both of these services that is Inbound Call Center and Outbound Call Center without any discrimination. Customers are important to us for any kind of campaigns for their business. We are a 250 seater call center with state of art technology and excellent management team.
Contact us today at 1800 788 8299 or visit us at www.inso.us to get a free quote.

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June 18, 2009 – Atlanta, GA CCNG supports local area chapters of SOCAP, ATA, ICSA, and HDI as members from all five groups enjoy the 8th year of the Atlanta Summer Social for area contact center, call center, customer service and customer care professionals. With over 200 attendees, this year was a huge networking success for all that attended. Event sponsors included CCNG partners Verint and Aspect Software.CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com

Outbound Call Center Helps Generate Significant Revenue

The outbound call center is one of the most comprehensive telemarketing services which help in generating nearly double the revenue for their clients. The most important thing is that the returns on investment are shown in very small time period.

A call center can take-up inbound and outbound calls center services to give absolute success in businesses. Outbound call center services are cost effective. This is the reason that they are able to deliver better profits to the Company. The call center services are able to shoulder all responsibilities on behalf of the respective firm. Outbound call center satisfy the customers, keep them happy and generate a new line of customers who have a liking for specific product or services.

Drawbacks of own outbound call center:

1) Setting-up an own infrastructure will involve huge cost which is neither feasible nor practical. A huge chunk of amount is required to build-up a new unit with all latest facilities for outbound activities. Regular maintenance and repair is also involved in cost. This is an infeasible proposition to set up an own business-base.

2) Outbound call centers need expertise to run these centers. If the management of the Company can’t handle the staff, then they will not produce results. This will result in huge losses on investment and productivity.

3) A business unit should have adequate space to start an all-new system.

Outsourcing the outbound activities will save a business-unit from all possible drawbacks and result in substantial profits in long-run. The business-unit looks after the profit-margins and then takes a necessary step to get into that business. This gets them working in the long-run.

Most offshore Companies are outsourcing the activities from the outbound call center India due to low cost quality services within the stipulated time period.

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Feldman Law Center ? Foreclosures Overwhelming California Homeowners

Feldman Law Center – News by Feldman Law Center — Unfortunately, California homeowners are being overwhelmed by foreclosures, and many people feel there is no end in sight to the situation.  Legislation from California and the federal government has helped some people, but it is not enough.  Loan modification attorneys are working with people everyday who either do not have access to the right information, or who feel left to deal with lenders all by themselves.  While the legislation can be helpful, President Obama and the California legislature are not there to help make phone calls and negotiate loan modifications.

Foreclosure sales in California rose about 32 percent in the month of May of 2009, and 35 percent in April of 2009.  Just the California foreclosures from the month of May represent more than billion in total loan value.  That means billion worth of homes were foreclosed upon.  However, the good news is that lenders continue to voluntarily postpone the majority of foreclosure sales.    Lenders, such as banks and mortgage companies, are doing everything possible to delay foreclosures, and that includes working with California loan modification attorneys and homeowners on loan modifications.

In fact, of the foreclosures scheduled, lenders postponed 40 percent at their own request and another 33 percent at the mutual request of the lender and the borrower.  This means that lenders are absolutely willing to renegotiate the terms of mortgages, and homeowners who are in danger of (or are in the midst of) foreclosure proceedings still have hope.  Foreclosures often seem like the end of the world, and even with the new legislation, they can be overwhelming.  However, as evidenced by these statistics, lenders are not interested in taking over your home.  The Feldman Law Center has seen lenders take unique steps to negotiate with borrowers and homeowners in an attempt to keep the homeowner in their home, making affordable payments.

Things are particularly tough for homeowners in southern California.  Researchers from Columbia Business School said that over 30 percent of borrowers in San Diego and San Bernardino counties owe more than the refinancing limit with Sallie Mae and Freddie Mac.  In Los Angeles county, there are 29 percent of borrowers who do not qualify for refinancing because of the less-than-5-percent restriction from those two major mortgage lenders.

However, loan modification attorneys can help homeowners and borrowers overcome these restrictions.  Foreclosures seem to run up on people quicker than they think, in part because they are focusing on their immediate crisis (such as paying a car loan) and not the looming one of foreclosure.  However, it is never too late to contact a California loan modification attorney to help you keep your home and avoid foreclosure.  A qualified California loan modification attorney will know the laws, know the lenders, know the mortgage companies and be able to offer quality advice on a variety of subjects.  Trying to fight a foreclosure without a qualified loan modification attorney is a bad idea.

Visit us at www.feldmanlawcenter.com or call 800-588-0425.

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Feldman Law Center – Bob the Homeowner versus Net Present Value

Feldman Law Center – News by Feldman Law Center — A little known aspect of the Obama Administration’s “Making Home Affordable” plan is the “Net Present Value” test which essentially determines whether a loan modification or a foreclosure and sale will provide a better return for the investors behind the mortgage in question. The calculation takes the proposed monthly payment in a home loan modification and multiplies it over the life of the loan (payment x 12 months x 30 years). If that total comes in above what a sale and foreclosure would yield, the calculation would favor a modification. If it falls short, the calculation would lean toward foreclosure and sale.

Foreclosures in many scenarios will favor the investors while a modification often works to the advantage of the servicer. For the investor, a foreclosure and subsequent sale may result in a loss of principle but money coming back to the investor can be re-invested in other vehicles which can provide yield and returns. The disadvantage for the servicers is that, without monthly payments from the property, they lose the fees they were able to charge the investor for handling the payments, billing, and communication with the homeowner. A loan modification, on the other hand, benefits the servicer by keeping the payment stream, and the fees they can charge on it, alive. The modification hurts the investor by forcing a mark to market valuation which reflects the loss on the mortgage (also known as a haircut) due to a lower interest rate and, if applicable, a reduction in principle.  

The third party in the game is the homeowner (Bob) applying for the loan modification. It’s likely that the homeowner has heard of “Making Home Affordable” and is very aware of the 2% interest rates that were part of the headlines generated by the plan. Naturally, that’s the rate he wants. Unfortunately, getting Bob a 2% interest rate is not in the interest of either the investor or the servicer of his mortgage. For the investor, the lower the interest rate goes the bigger the haircut. Memorializing it in a modification will turn a theoretical haircut into an actual loss on the books. For the servicer, an interest rate at that low level can push the NPV score to a point where the test favors foreclosure over modification. If Bob’s property isn’t considered a lost cause it’s extremely unlikely that he’s going to see anything close to that 2% rate.

One of the other variables is Bob’s commission based income. His payments are going to be capped at 31% of his average monthly income, which has dropped considerably. In fact, it’s dropped so much that even by maxing his payment out at 31% of his monthly pay he falls below the estimated foreclosure and sale score. Conditions dictate foreclosure according to the net present value test.

The investor, seeing a score that clearly calls for foreclosure takes a look at sales statistics for Bob’s town and his neighborhood. Nothing is moving and foreclosure backlogs are growing. Average bids at auctions are coming in at less than 60% of the loan amount. Less than 2% of foreclosed houses are selling at auction. The estimate on what the property can realize in a foreclosure and sale is way too high for current conditions. If the house sells, and it’s a big if, it won’t be for anything near the price used in the NPV calculation. The investor decides to pull back on the foreclosure due to the regular hits he’s already taking in his portfolio and his aversion to putting another property into the portfolio. The pullback on the foreclosure doesn’t mean he’s going to allow for a modification, however. There’s a haircut waiting with the modification as well. This property is going to sit in limbo while things work themselves out.

There won’t be any communication regarding this stalemate between Bob, the servicer, or the lender. From Bob’s point of view the servicer’s people aren’t responsive and aren’t calling him back. The truth of the matter is that the servicer’s processors know as much about Bob’s situation as Bob does; not much. The sides settle in to the day to day of nothing happening which stretches to months.

The commentary from homeowners that have tried to modify their mortgages under the guidelines of Making Home Affordable runs along a thread very similar to that of our theoretical Bob. While much of the delay can be attributed to overload, staffing, and training issues at the lenders and servicers, the stalemate between servicers and their investors is bogging things down as well. The Safe Harbor Bill, passed by Congress in May, was aimed directly at this standoff. Its main objective was to remove the threat of lawsuits filed by investors when they felt that the servicers were acting on their own best interests in approving loan modifications.

While there may be a conflict of interest currently, neither side wants to go to war over this issue. Despite the increased autonomy given the servicers, it’s likely that they will still want to be on the same page with investors to preserve long standing relationships that have worked well over time. It therefore looks like limbo, status quo, and homeowners waiting for a knock on the door will rule the day and the near term.

Those homeowners seeking to avoid this quagmire would be best served to hire legal representation familiar with the process to either navigate the Making Home Affordable guidelines or to modify their mortgages independently from the government program. With over 600 successful home loan modifications negotiated on behalf of their clients, The Feldman Law Center is well suited to guide you through your loan modification. Call them today at (949) 544 8224

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Indian Call Center(Extreme Funny Clip)
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Identifying the right infrastructure for at home or remote agents whether it is premise based or hosted call center solution like 3clogic

Fredericton, NB — June 17, 2010

Indosoft has successfully deployed Redfone foneBridge2 with its call center software Q-Suite, enabling clustering of Asterisk servers for high availability redundancy. Redfone foneBridge2 is an integrated black-box T1/E1-to-Ethernet Gateway designed as an alternative to PCI boards for providing PRI interface. Indosoft call center software Q-Suite is a unique and feature rich ACD providing a powerful contact center technology platform for Asterisk telephony, geared towards medium and large call centers. Q-Suite ACD easily scales to multiple Asterisk servers and provides high availability as well as call recovery. Its ACD for Asterisk is available with socket and .NET interfaces allowing business verticals to integrate CTI (Computer Telephony Interface) into their applications.

“This deployment is surely a good indicator of Indosoft’s confidence in Redfone foneBridge2,” says Mark Warren, CEO of Redfone. “Asterisk running on commercial servers can experience single points of failure, putting voice traffic at risk. Redfone foneBridge2 is a second-generation external hardware appliance that provides redundancy by handling Linux clusters running Asterisk. We are delighted to add Indosoft Call center software Q-Suite to the list of contact center platforms that use Redfone products.”

“Our focus is on deploying a robust call center technology platform for medium and large call centers with emphasis on features, scalability and redundancy,” says Gabe Bourque, V. P. of Operations at Indosoft. “Asterisk has evolved to become the dominant vehicle for contact center and phone system migrations to IP telephony. This was an ideal opportunity at a large public university to deploy Redfone with our call center software. Q-Suite offers a robust, redundant call center ACD capable of scaling to multiple Asterisk servers. High availability ACD and the ability to preserve calls during any single point of failure are two distinct features essential for mission critical contact centers.”

Q-Suite with its versatile ACD provides all essential and advanced features required for setting up and migrating contact centers to Asterisk. A drag and drop graphical tool is available for the creation of Dialplans to build sophisticated IVR for effective call routing and call processing. Roaming and remote agent setup with Hot Desking, On-hook and Off-hook agents, Skills based Routing and Queue Prioritization allow complete control over the management of inbound services. Call monitoring, wall-board, queue announcements and detailed reporting are some of the other features available out of the box within Q-suite’s ACD.

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk, Q-Suite. Since migrating its contact center solution to Asterisk in 2003, Indosoft has been evolving its call center technology platform, to offer a scalable, feature-rich, redundant ACD for Asterisk and VoIP.

About Redfone

Redfone Communications is a pioneer and leader in delivering hi-performance, hi-reliability T1/E1 and SIP connectivity solutions. Formed in 2003 and built by a team of veteran engineers specializing in the very demanding field of avionics data communications, Redfone’s unique engineering pedigree delivers extremely robust, reliable and unique hardware and software solutions to the telephony market.

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