Compare Call Center Software

Five Advantages to a Virtual Call Center

You may have already heard of the option of paying for a virtual call center.  Yes, it is an extra expense, and no one likes the idea of paying for something they don’t need.  However, you have to ask yourself: can you really afford not to look into this when customer service is so important nowadays?  Here are five advantages to ordering a virtual call center, that not only help save you money, but could also help increase your income.

1. A Virtual Call Center is Cheaper than Cheap Labor

Just think of how much it takes to hire a staff of receptionists—or even one receptionist!  We’re talking 0,000 a year easily.  Even half of that amount might be more than you can afford.  When you work with a virtual answering service, you are not paying a person’s salary—the company does that.  No, you are paying for the calls that are actually made.  Your total expenses will be a fraction of a full yearly salary.

2. A Virtual Call Center is Always Available

A remote call service is always available with an agent ready to take calls—and that includes weekends, nights and holidays.  When you order this type of service you are not just paying for one person’s help.  You are buying an entire company’s assistance, and they can guarantee a professionally trained operator at a moment’s notice.

3. A Virtual Call Center is Friendly

Personal answering machine messages, not matter how “personal”, just cannot compare with the human touch.  Your customers want to know that they are appreciated and “worth” a human being’s conversation.  Having a voice mail message is almost inconsiderate in modern times. 

4. A Virtual Call Center Lets You Customize Everything

Working with a remote call center lets you customize everything the operator will say, from answers to common questions, to greetings to even a call holding message.  Your customers won’t be able to tell they are dealing with a remote service.  For all they know, this operator is right there in your office!

5. A Virtual Call Center Can Instantly Deliver an Important Message

Last but not least, consider the advantage of message screening.  You can choose whether to deliver important messages to you via email, voice mail, text messaging or direct transfer.  You can use this for screening calls or just to respond to each message personally.

It’s like having your own personal secretary—at a fraction of an employee’s price! 

Want to increase customer responsiveness and website conversion rates for your business? Implementing live chat on your corporate website can increase the efficiency of your staff, improve customer responsiveness and customer loyalty, increase your online conversion, and decrease your sales cycle. View the full 36-minute webinar at www.onstate.com

Find More Virtual Call Center Articles

This is the February 2009 version of the Hello Hunter Hosted Predictive Dialer interface. Sign-up for a demo of the latest version of our dialer at www.hellohunter.com. Unlimited predictive usage starts at 9 The administrator interface is similar to the agent interface. Contact information will automatically pop on screen. Predictive dialer campaign mode supports from 1-5 telephone lines per agent, or use our dynamic algorithm. Compare against other cloud call center applications and save! Hello Hunter makes both a Predictive Dialer and a Voice Broadcasting system. The platform is based on FreeSWITCH and Adobe Flash. International call centers welcome!

For a live demo of this technology please call 1-877-MY-NUXIBA or 801-255-6398.

See how inContact provides Vector BPO with a “scalable transparent set of tools that are critical to their success.”

Some call it retirement, some call it end-of-life—but no matter what label premise-based companies use—it means the same thing. It means your call center is facing obsolescence unless you invest hundreds of thousands of dollars in upgrades and new equipment. That or be forced to duct tape your call center together without premise provider support. Upgrades? We call it unfair. Liberate yourself and save loads of cash with inContact’s cloud solutions.

Some call it retirement, some call it end-of-life—but no matter what label premise-based companies use—it means the same thing. It means your call center is facing obsolescence unless you invest hundreds of thousands of dollars in upgrades and new equipment. That or be forced to duct tape your call center together without premise provider support. Upgrades? We call it unfair. Liberate yourself and save loads of cash with inContacts cloud solutions.
Video Rating: 3 / 5

See a profile of Paul Jarman in this video produced for the Utah Business CEO of the Year event!

Ever wonder why IVRs don’t understand you? Find out how Spoken’s Guided Speech Conversational IVR does–never asks a question twice, decreases misroutes and dramatically reduces caller opt-outs due to speech recognition failure. The only patented hybrid solution: automated speech recognition with real-time, invisible human intervention for superior accuracy. For more info, visit www.spoken.com
Video Rating: 0 / 5

Management: Monitoring, Reporting, Recording and Staffing Altitude uCI™ provides the tools and data that can maximize contact center performance, by optimizing operational management, human resources, quality and the overall productivity. See the video on Altitude Unified Management or Find out more at www.altitude.com
Video Rating: 5 / 5

This video explains how to log in as an agent on the AUGUTECH hosted dialer. For more info please visit www.dialersetup.com. For info on how to sign up for your own hosted predictive dialer, please visit http
Video Rating: 0 / 5

To those of you who have waited for the 2009 predictions, my apologies. Its been difficult to get a new video out. Looking to gold as a thermometer of the economy, the more physical gold individuals buy, the less they agree that the paper money they hold is worth anything. If you are not sure of the dangers of fiat currencies, look into the French revolution and the Weinmar Republic. While you’re at it, look into the Bolshevik revolution and how class warfare becomes the anarchy of the masses with the power elite created their perfect society I’d like to reference a couple of predictive speakers out there and their message: You should look into this predictive linguistics of Half past human via peoplenomics.com Key linguistics here are The destruction of the “social contract” by the power elite will have revolution power. A Global Coast Event in April The Summer of Hell A Flu Pandemic in November Glenn Beck is calling Obama’s work the “March Toward Socialism” Michael Savage’s new phrase: neo-marxism Reversed Speech points to another false flag attack to take place in the middle east and it is used to launch an attack on Iran. My predictions: Gold dips to 0 by June before going to over 00 / ounce The drop in gold will be caused by a question of purity as Chinese mints have replicated historic coins, once the Chinese trade with T-bill for the bad gold, the price will spike. Oil to return to 0/barrel by mid July DOW Jones Industrial average to flat-line at 5500 More …

Contact Center Insider- Episode 1: Take Tim’s Contact Center Challenge! Leave a comment about your experience on his blog to win free Starbuck’s coffee.
Video Rating: 0 / 5

— July 23, 2005

Tele-SalesForce.com, world class telesales people, world class results, today announced the educational webinar scheduled on Thursday, August 4, 2005 at 8 am MST. This interactive meeting allows potential clients to learn more about the services TSF has to offer. The forty-five minute webinar supplies participants with a brief background of the company and even encourages questions. The presentation will incorporate actual success stories and will show viewers how their company could benefit with help from TSF.

Chad Burmeister, chairman of the board, is thrilled to offer this webinar to the public. He states that, Â?Not only does this meeting allow me to explain some of our services, it creates an atmosphere where people actually feel comfortable asking questions. I am able to communicate directly with possible clients and get the feedback I need to provide better service to my customers.Â? He continues on to state that the meeting will cover as variety of topics including lead generation and the benefits of outsourcing.

Seats are still available for the webinar, and to attend, you must first register for it. Please go to www.Tele-SalesForce.com for more information and to register for the meeting.

About Tele-SalesForce.com Â? Tele-SalesForce.com, world class telesales people, world class results, helps companies build a successful marketing campaign, monitor the campaign, and insure the best possible results. Additional services include complete outbound telesales campaigns, inbound call center support, and additional strategic marketing services. The company is based in Southern California, and has regional offices across the United States, and offshore offices in India and other international locations.

###

: VoIP Predictive Dialers – a Technical Legacy

Placing outbound calls is an inseparable part of call center operations. For years now call centers have been leveraging predictive dialers for easy automation of their enormous outbound calls. But the trends of technology and science are ever-changing. So are the needs of proliferating call center industry. The recent such technological leverage that has hit the market is VoIP predictive dialers. As the name inflicts VoIP predictive dialers work on the same platform as predictive dialers but with VoIP technology operating at the back.

VoIP predictive dialers are based on SIP (Session Initiation Protocol) that runs smoothly with all communication infrastructures and VoIP environs. Besides, reducing expenses on dedicated communication infrastructure it put call automation and routing at ease.

The exclusivity of VoIP predictive dialers lies in its keen prudence to distinguish amid an answering machine or live call, network crunches or out of order numbers. A blend of all these leverages deliver a perfect solution for multi campaign handling, efficient call routing, minimized operating expenses plus a highly customizable software to match up diverse business needs.

What more, with VoIP predictive dialers one can cut maintenance and infrastructural costs to almost half.

With VoIP support it enables agents to work and coordinate from remote location as well. This means, now the agents have the liberty to work from home and yet deliver maximum output.

VoIP predictive dialers has opened new gateways to success and profits. Leveraging the enormous benefits of VoIP predictive dialers is a sure shot way to victory.

Planning your own call center? For more solutions and ideas on VoIP predictive dialer log on to www.yoursautodialer.com

Find More Predictive Dialer Articles