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Montreal, Canada (Vocus) January 13, 2009 –-

TelcoBridges™ Inc., the preferred hardware and software supplier for telecom system integrators and solution developers, today announced that Technology Marketing Corporation’s Internet Telephony Magazine has named TelcoBridges’ TmediaTM TMG3200TM a recipient of its 2008 “Product-of-the-Year” Award. This represents the sixth overall industry award that TelcoBridges’ Tmedia product family has garnered since its introduction.

TelcoBridges’ Tmedia TMG3200 is the highest-density media gateway platform on the market, featuring up to: 2,048 universal VoIP channels; 64 T1/E1s; three DS3s; or one OC3/STM-1ports in a single 1U enclosure. This “ready-to-deploy” platform requires minimal configuration, and helps system integrators and solution developers build and deploy solutions quickly and cost-effectively. Providing flexible support for SIP, SS7, ISDN signaling, and all associated media, the TMG3200 can route and bridge any call, from any network, to any other network in a seamless fashion, while generating the call detail records needed for billing.

Beyond density and flexibility, TelcoBridges’ Tmedia family is also setting new standards for performance, by bringing carrier-grade, “five 9s” reliability to the media gateway market. The Tmedia family features redundant power supplies, is field-upgradable, with in-service software upgrades, and it includes HA-software that detects, isolates, and addresses faults by switching over to standby components in an automatic fashion. And with all of these performance breakthroughs, Tmedia remains – by a wide margin – the most power efficient media gateway on the market, requiring less than 0.06 watts of power per channel, which represents a 30% to 80% power savings over competitive media gateway offerings.    

“With some of the largest and most sophisticated phone systems in the world running on our platform in more than 45 countries, our customers turn to TelcoBridges because we provide the performance, the flexibility and the reliability they need,” said Gaetan Campeau, President and CEO of TelcoBridges. “We’re proud of the numerous awards we’ve won, and of the performance benchmarks we’ve set – and we’re now looking forward in the year ahead to showing system integrators and solution providers just how competitive Tmedia is in the media gateway market.”

“TelcoBridges is well-known for a strong commitment to quality and excellence, and their technology effectively addresses real needs in the marketplace,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY Magazine. “As a result, we’re proud to once again honor TelcoBridges with a Product of the Year Award.”

To learn more about the Tmedia family of media gateway products, join TelcoBridges for a webinar on January 27th at 2:00 EST, or visit TelcoBridges at ITEXPO next month in Miami, in booth #915. Anyone interested in attending the webinar or in getting free passes to ITEXPO, can do so by visiting www.TelcoBridges.com.

About TelcoBridges:

TelcoBridges is clearly defining the future of communications technologies. By supplying the industry’s best telecom platform, TelcoBridges is helping telecom developers and integrators of VoIP and TDM solutions realize their bright ideas. TelcoBridges’ customers develop and deploy carrier-grade telecom solutions for some of the world’s largest operators in over 45 countries. These solutions include: mobile value-added services, location-based services, video calling applications, network monitoring, media gateways, switching, IVR, unified communications solutions, and more. For additional information, please visit www.TelcoBridges.com

About TMC:

Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries – read by two-to-three million unique visitors each month worldwide, according to Webtrends. TMC also produces ITEXPO, which is the world’s leading communications conference and expo. For more information about TMC, visit www.tmcnet.com

Contact Information:

Media Inquiries

Todd Keefe

For Immediate Release PR

617-262-1968 x 101

todd@firpr.com

Corporate Inquiries

Danny P. Blouin

TelcoBridges

450 655 8993 ext 129

dpblouin@telcobridges.com

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Parsippany, NJ — May 3, 2007

TelecomWeb’s “The Next Generation Contact Center Report” (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP contact-center environment.

This week’s briefs include:

Envision Receives ‘Positive’ Rating
Envision Telephony Inc. is ranked “Positive” in Gartner’s latest “MarketScope” study…

PSS IVR A-OK With Avaya
Product Support Solutions says its FlexxGate Media Gateway is compliant with key Avaya contact-center solutions…

UEI Adds Another Cableco Customer                    
NewWave Communications will use UEI’s Active Support service to handle overflow inbound repair calls …

White Paper Talks Up Hosted IVR Services
Retailers increasingly are looking to speech-enabled IVR solutions to improve business performance …

Should Call Centers Receive Tax Abatements?
The San Antonio City Council may revise its tax phase-in guidelines to include call centers …

Featured articles on the “The Next-Generation Contact Center Report” include:

Survey Sez: More C-Level Support Needed For Contact Centers

Are contact centers perceived by senior enterprise management as strategic assets to their businesses and a high priority when it comes to investment in growth and capabilities upgrades?

Save Your Center (and Job) from Offshore Outsourcing

During the past few years, a number of businesses have made the decision to outsource their contact center operations overseas. However, if your company is only looking at wages when considering outsourcing, then it risks making a dangerously short-sighted decision.

Top Ten Leverage Points for Improving Contact Center Performance

Why do some contact centers achieve quantum leaps in performance while others just chug along?

To read articles, news briefs and white papers, please visit “The Next Generation Contact Center Report” at www.telecomweb.com/ccr.

About “The Next Generation Contact Center Report”

“The Next Generation Contact Center Report” microsite is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP contact-center environment.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit www.TelecomWeb.com.

Contacts:

Sharon Valencik, research & marketing director, 800/610-3109, telecom @ telecomweb.com

Debra Wayne, managing editor, 301/354-1801, telecom @ telecomweb.com

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Virtual Call Centers & Offices

The Internet has brought with it virtual work platforms. It is now possible to have among other things, virtual call centers and offices. A virtual call center has geographically dispersed employees working for the same organization. Sometimes they may be in groups in smaller centers and many employees even work from home. Virtual office employees also mostly work from their homes or smaller offices situated near their homes. This kind of arrangement offers them flexibility and saves them the time they would have otherwise spent for commutation. It has also been seen that employee retention rates in such companies is far more than that of the traditional workplace.

Many virtual call center firms offers medical management services such as home care telemedicine, home health care services and emergency medical services. With family care health services, it becomes easy to find out information about the patient, from anywhere. Additionally, some of them have telemedicine answering services such as doctor on call and physician answering services that enables the doctors and patients to interact virtually and discuss symptoms and treatment. Patients are assisted in scheduling and keeping appointments and clients are given information on the necessity of office visits, billing inquiries, test results, and scheduled appointments. With these technologically advanced home care telemedicine services, taking tender care of your sick loved ones can be as satisfying an experience as your physical presence near them.

Although there are many virtual call center firms providing home care telemedicine services, the standard and quality of services at Call4Health is a class apart. Call4Health is a leading telemedicine services provider with virtual call center for various medical management services. Virtual call center at Call4Health is attended with utmost concern, compassion and efficiency, every hour of the day, every day of the year. Unlike other virtual call center firms, where the executives use a business-like tone, at Call4Center, there is a humane angle that can make you feel relaxed in tense moments.

National and local medical call centers and medical answering services make it easier for both patients and relatives to cope up with the intricate situation. Apart from call centers, you can also find information on the Internet and with the messaging services. Call4Health provides you online patient demographics and medical records in easy to read formats, so that you can check the progress of a patient anytime, anywhere. Encryption software provides security of information and makes it difficult for unauthorized person to access it. With technologically advanced features and a compassionate outlook, Call4Haelth has found a place in people’s hearts. Telemedicine services offered by any other company just cannot match up with that of Call4Health!

Find More Virtual Call Center Articles

Ansafone Communications offers your company a variety of telemedia services with flexibility, experience, live phone answering service including inbound order taking and online customer support for all your call center needs.

WI: Veteran Jim Wasser, IBEW Local 176,phone banks using the predictive dialer in Milwaukee October 22, 2008. (Video credit: Casie Yoder)
Video Rating: 0 / 5

How Virtual Call Center Jobs Operate

The face of call centers is changing and as a result many call center owners are changing as well. Today the call center industry is moving towards a more advanced look and more and more people are beginning to start what is called a virtual call center. These call centers work in the same way as normal call centers, calls and made and received at the call center and handled by the employees that have been hired. The number and types of virtual call center jobs are the same as they always were. However the employees are now just able to work at a faster rate and the calls are handled more efficiently and effectively.

There are a number of advantages to having a virtual call center over the more traditional type of call center. The biggest advantage is that of reduced costs. This is something that business owners are always looking to do without sacrificing the employees and other sectors of the company, and with a virtual call center they don’t have to make any sacrifices. The biggest cut in costs comes when the system is installed and up because the operating costs of the coordination and administration associated with the day to day running of the business is eliminated or is made more effective.

The efficiency of the business is greatly increased through the use of a virtual call center. Research has indicated that people employed by virtual call centers work more efficiently because they have less worries on their mind. They are now able to work from home and not have to worry about travelling to and from work. They are able to start work on time and sometimes they can begin ahead of time. It has also been found that these people have reported less job stress. They can work efficiently because they can focus on the task at hand rather than worry about other things that are happening around the office. In addition to having happy employees, virtual call centers can increase efficiency now because they are able to stagger employees throughout the various time zones so that there are people virtually working around the world.

Clients and customers hate the dreaded call from a call center agent that is pushy and very impolite. However, they would be willing to talk to customer service agents who are friendly and polite. Virtual call centers allow employers to hire the best of best in the area of call center agents. This means that highly trained professionals that are willing and able to meet the needs of their customers.  For example, virtual call centers let employers hire people who are specialized in working in particular areas, people are then more familiar with their clientele.

Finally, virtual call centers allow business to effectively maximize emergency preparedness.  Traditionally call centers have all customer service agents in the one place which means that when something goes wrong everything is located in the same place and it can cause more problems. However, if agents are spread out then if something goes wrong in one location then there agents in other areas that can handle the problem and the company does not need to be shut down and business continues to run normally. Agents are geographically dispersed so that if agents are unable to work in a particular area then other can make up for this.

geeks.pirillo.com – So this telemarketer from Comcast called me the other night. He attempted to sell me their Triple Play package. He kept letting me know how much I needed their services… even though I already have them. Once it became apparent that the guy had no clue what their services actually ARE and what they DO… I decided to have fun with him.
Video Rating: 4 / 5

Related Virtual Call Center Articles

Illustrating the differences between setting up a contact center. The old way, purchasing hardware and installing on your premises versus the new way, deploying hosted call center technology thats based on the cloud-computing model.

Powerful Predictive Dialer that works with blended inbound/outbound call centers. Short Video of viewing current campaigns.

Telemarketing scene clip from the movie Boiler Room. Find B2B Call Center services at sales-masters.com and online telemarketing resources by visiting Telemarketing-Center.net. To learn about our Affiliate Business Opportunity Partnership Program go-to http (888)-800-8078
Video Rating: 4 / 5

Freedom Telework the virtual call center | An Introduction.(www.freedomtelework.com)

Vmukti.com provide Contact Center Solutions, predictive dialing software and Call Management Software. For more info: www.vmukti.com contact@vmukti.com
Video Rating: 0 / 5