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Jenny Gross talks about predictive dialing, it’s uses and benefits. Freedon Telework is a virtual call center offering hosted call center solutions such as predictive dialing, and so much more.

Charlottesville, VA (Vocus) March 18, 2009

Inova Solutions, a leading provider of real-time call center reporting, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ from Avaya, a leading global provider of business communications applications, systems and services.

The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED displays, LCD monitors, web-based dashboards and computer desktops. The application now is compliance-tested by Avaya for compatibility with Avaya IQ.

“Avaya compliance is important to many of our clients,” said Inova Solutions President and CEO Tom Hubbard, who noted that Inova has been serving call centers for 25 years. “By integrating with Avaya, our clients raise awareness of call queue data that empowers agents and managers to act more quickly and deliver superior service,” said Hubbard.

Inova Solutions is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Inova Solutions who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Inova Solutions:

Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. For details, visit www.inovasolutions.com/call-center-reporting.

Maureen Mcgrath

Inova Solutions, Inc.

434-951-8126

mmcgrath (at) inovasolutions.com

Lynn Newman

908-953-8692

Avaya

lynnnewman (at) avaya.com

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This video explains how you can increase your productivity and profits by using the AUGUTECH Dialer System. You can dial up to 10 lines for each agent, record phone calls, and even listen-in to your agents in real-time! For more info on this innovative system, please call us at 888-291-7579 or visit www.augutech.com.
Video Rating: 5 / 5

San Carlos, CA — July 27, 2010

Contactual (www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced it has been chosen by AlwaysOn as one of the AlwaysOn Global 250 winners. Inclusion in the AlwaysOn Global 250 signifies leadership amongst its peers and game-changing approaches and technologies that are likely to disrupt existing markets and entrenched players in the Global Silicon Valley. Contactual was specially selected by the AlwaysOn editorial team and industry experts spanning the globe based on a set of five criteria: innovation, market potential, commercialization, stakeholder value, and media buzz.

Contactual will be honored at AlwaysOn’s eighth annual Summit at Stanford on July 27th, 2010, at the Frances C. Arrillaga Alumni Center at Stanford University in Palo Alto, CA.

This two-and-a-half-day executive gathering highlights the significant economic, political and commercial trends affecting the global technology industries. Summit at Stanford’s goal is to identify the most promising entrepreneurial opportunities and investments in the global tech industry.

“After examining the companies that are on the AO Global 250 list, it’s obvious that innovation is not only alive and well in the Global Silicon Valley, it’s accelerating in economic power and scope.” says Tony Perkins, founder and editor of AlwaysOn. “The companies certainly represent some of the highest-growth opportunities in the private company marketplace.”

The AlwaysOn Global 250 winners were selected from among thousands of domestic and international technology companies nominated by investors, bankers, journalists, and industry insiders. The AlwaysOn editorial team conducted a rigorous three-month selection process to finalize the 2010 list.

“Contactual was founded on the premise that software-as-a-service and VoIP would revolutionize the way companies interact with their customers and we are honored the OnDemand editorial team recognizes our leadership in enabling this fundamental shift,” said Chris Brennan, president & CEO of Contactual. “With Contactual’s innovative hosted solution, hundreds of companies have experienced dramatic service level and cost improvements in their customer service, telesales, technical support and internal help desk environments.”

The Contactual solution provides rapid time to value and allows customer-facing organizations to break their long-standing dependency on specialized hardware and software. Delivered in the software-as-a-service model, the OnDemand Contact Center augments existing communications infrastructures or can be deployed as an alternative to standalone on-premises call center technology. Contactual has customers ranging from Fortune 500 companies to small and medium businesses, and distribution partners serving the U.S., Canada, Europe, Japan and Australia.

A full list of all the AlwaysOn Global 250 winners can be found on the AlwaysOn website at:

http://www.aonetwork.com/AOStory/Announcing-2010-AlwaysOn-Global-250

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to the inaugural AlwaysOn OnDemand 100 as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com.

About AlwaysOn

AlwaysOn is the leading business media brand networking the Global Silicon Valley. AlwaysOn helped ignite the social media revolution in early 2003 when it launched the AlwaysOn network. In 2004, it became the first media brand to socially network its online readers and event attendees. AlwaysOn’s preeminent executive event series includes the Summit at Stanford, OnMedia, OnHollywood, Venture Summit Mid-Atlantic, OnDemand, Venture Summit Silicon Valley, Venture Summit East, GoingGreen Silicon Valley, and GoingGreen East. The AlwaysOn network and live event series continue to lead the industry by empowering its readers, event participants, sponsors, and advertisers like no other media brand.

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Learn how Aspect unified communications applications for the contact center leverage Microsoft Office Communications Server to improve business processes and customer satisfaction.
Video Rating: 5 / 5

Brea, CA — October 23, 2008

Businesses in the 21st century are all about outsourcing to ensure that the overall business objective will always be efficiently and effectively accomplished. Aside from this, businesses that outsource are also able to have tremendous savings by not having to invest in building from scratch their services infrastructure but rather invest in further developing the main aspect of their core business.

Outsourcing City is a call center outsourcing services provider that aims to offer the best call center outsourcing services by providing technologically advanced call center outsourcing facilities, as well as having the best people to do the job exceptionally well. Just recently, the company opened its impressive line of call center outsourcing services to the public. Along with its opening, the company has also launched its new website that features an enjoyable and interesting ride inside the many call center outsourcing services of Outsourcing City.

Still in its first phase of its launching, the company is fully equipped to offer exceptional inbound call center outsourcing services, outbound telemarketing services, and medical transcription. Soon-to-be-launched services will include back office outsourcing and medical billing services.

As a way of allowing companies to try the various call center outsourcing services offered by Outsourcing City, for a limited time offer, trial services can be availed absolutely free-of-charge. The free trial call center outsourcing services include either a week of medical transcription service, a week of telemarketing service or a free week of cost benefit analysis.

Outsourcing City’s medical transcription service offers the healthcare industry a complete integrative solution to minimize capital expenditures, eliminate technology investments, staff training costs and reducing system downtime. In a limited time offer, one can avail of one week free medical transcription services.

Outsourcing City’s outbound telemarketing service, on the other hand, includes: outbound telemarketing calls from the client’s target list, a total of around 400 to 500 calls a week to generate sales and leads, 40 hours of free outbound telemarketing services direct from the call center, Telemarketing Lead Management, Generation and Qualification, providing a detailed metrics report, and real time analytics reporting, among many other freebies.

As for the company’s free cost benefit call center outsourcing analysis service, expertly trained business analysts provide clients with a detailed analysis of their business process, as well as a very conclusive report on how to further save money while increasing productivity and revenue.

Outsourcing City is a company that’s all about giving outstanding call center outsourcing services at a fraction of the cost. Moreover, it can constantly and effectively support clients by helping them expand their business through superior call center outsourcing solutions. In doing so, Outsourcing City automatically becomes a reliable extension of a growing business.

Call Outsourcing City at toll free number (877) 600-0678 and experience the difference an excellent call center outsourcing solution makes.

About OutsourcingCity.com

With headquarters in Brea, CA, Outsourcing City is a fast growing provider of call center outsourcing solutions and business process outsourcing (BPO) services. Call center outsourcing services include: Inbound Call Center Outsourcing Services, Outbound Telemarketing Services, Back Office Outsourcing, Medical Transcription, and Medical Billing.

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World class outbound telemarketing service & inbound call center from Worktelemarketing.com.
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Telephone tracking, phone tracking, call tracking, phone number tracking, Cloud Telephony, Cloud Call Centers, Toll Free Numbers, Call Tracking, local telephone numbers, local phone numbers,

Knoahsoft Announces Pci Compliance For Today’s Ip Contact Centers

HENDERSON, NV–(Marketwire – February 23, 2010) –  KnoahSoft, Inc., the innovative provider of call recording, quality and performance management software for contact centers, today announced that Harmony 3.0 complies with the Payment Card Industry (PCI) Data Security Standards.

“With all of the concerns about security today, particularly after some of the breaches that have compromised the information of so many consumers, it’s important for companies to know that they are working with vendors and suppliers who will safe guard their customers’ information as closely as they would guard their own,” said Sri Myneni, CEO of KnoahSoft, Inc. “We’ve worked diligently to ensure that we have the best safeguards available, including those that meet PCI standards, which is critical for today’s IP contact centers.”

Among the security protections that KnoahSoft has implemented include:

Advanced Encryption Standard 256-bit encryption to protect recorded and archived data. AES 256-bit is the most reliable, efficient and strong encryption algorithm available today.
Ability for clients to move, archive and store end-customer data while also protecting unauthorized access from inside or outside the company.
Tight integration and synchronization with Active Directory for authentication and single sign-on.
Enhanced password policy setting, including automatic expiration, syntax settings and lockouts for unauthorized passwords to protect against computer-generated password attacks and poor password selection/management by employees.
Ability to mute or eliminate personal information from phone conversations and screen captures.
Audit trail information that helps trace and block system intrusion attempts.
Ability to watermark recordings so no tampering of recordings can occur.

“As a company trusted with the personal information of thousands of customers, it is essential that we work with business partners like KnoahSoft that have the same attention to detail in its security precautions as we do,” said Tom Ripley of Agora Marketing.

About KnoahSoft

KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management and analytic solutions. Built using the latest technologies and design techniques, KnoahSoft products are tested, continuously enhanced, and architected for easy implementation, maintenance, and use. KnoahSoft is an Avaya DevConnect Gold member and a Cisco Technolo

Geben Sie Ihren Kunden die Antworten, die sie benötigen und Ihren Agenten die Freiheit von überall arbeiten zu können. Mehr Informationen unter www.avaya.com/de Unser Ziel besteht darin, qualitativ hervorragende Kommunikationslösungen anzubieten, durch die Unternehmen leichter ihr Potenzial freisetzen können. Avaya ist ein weltweit führender Anbieter von Kommunikationssystemen für Unternehmen jeder Größenordnung. Dazu gehören Unified Communications- und Contact Center-Lösungen sowie Dienstleistungen, die sowohl über Avaya direkt als auch über Vertriebspartner erhältlich sind. Kunden setzen Avaya-Lösungen und -Services ein, um die Effizienz ihrer Geschäftsprozesse zu steigern, die Zusammenarbeit von Mitarbeitern, Kunden und Partnern zu optimieren, den Kundenservice zu verbessern und ihre Wettbewerbsfähigkeit zu erhöhen. Für die Branchen Fertigung, Finanzdienstleistung, Gesundheitswesen, Hotellerie und öffentlicher Dienst stehen spezifische Lösungen zur Verfügung.

Join us on a virtual tour of Avaya’s booth at VoiceCon 2010 and learn about Avaya Contact Center 7.0 with Scott Hanwell.