Compare Call Center Software

www.callfire.com CallFire’s Hosted IVR services are easy to use & quick to deploy. Within minutes of opening your free account users can create rich telephone IVRs, buy phone numbers & even administer automated outbound telephone surveys. With so many advances in VoIP, we want to provide you with unlimited possibilities.

www.callfire.com?socialmedia_youtube For just 3 cents per msg, SMS text messaging by CallFire allows you to send mass text messages to anybody! No set up fees or monthly costs, just pay-as-you-go!

Contact Center Management : An Effective Way To Bring Business In Real

Call center management services is growing rapidly like call centers business. It is increasingly demand of the market and the invention is needed very much. Call center management services required to manage the operation and functionality of the whole process for the sake of client total satisfactions.

In this current world the communication plays an important role and to coup up with it call center services are very important. Inbound or outbound call center management offers an absolute way of applying best practices, managing services level of requirements, reviewing management practices and operations, creating contracts and transition plans and also the proper combination of call center practices, planning and service desk for the effectiveness of business building.

They supply the contact center with the optimizing of their work ability by utilizing different process like documents and materials. Call center management services help a customer contact center have important prospective on their issues that contain lining up a inbound or outbound call center to the business they execute, determining key issues and etc. The creates design and plans for service level agreements with different parties pertained in the customer contact center.

The most significant and very principal aspects of a inbound or outbound call center is training and presentation. The call center management services provide a great way in getting the best and valuable training. They train in the arena of organizational aspects, technology, people matters, how to select tool and other issues with a problem solving process approach. Also it deals with auditing of the services that they provide with the support of surveys and statistics, it helps them to review their services and to get updated according to the market demand. An innovative contact center always creates blueprints, designs and plans for the shaping up of their future prospectives.

Essex, CT — August 22, 2008

Integration Technologies, Inc. (IT), the market and technology leader in on-demand solution integration, today announced the availability of AscentTM in IT’s “Integrated Supply Chain” (ISC) Solutions for InterWeave Customers. ISC Solutions integrate “Best of Breed” Vendors; companies like Salesforce.com CRM, Nexternal and Merkatis Order Management System, Ascent’s Online Inventory and Warehouse System and Intuit’s Quickbooks. These core applications are supported by Contactual’s On-demand Contact Center and HelpStreams Customer Service Application. Customers choose only the applications they need to build a customized Integrated Supply Chain Solution; this is not a legacy application which customers have no control over function or cost and it’s all configurable with the InterWeave Customer Portal (ICP).

“The ICP offers an excellent on-demand platform for InterWeave customers to expand their existing applications with integration capabilities. Ascent provides customers with robust Inventory and Warehouse functionality in a SaaS form – the first on the force.com platform. InterWeave provides complete integration Solutions for Ascent; CRM’s like Salesforce.com, financial application like Quickbooks, Great Plains, MAS, eCommerce platforms like Nexternal and Merkatis and many more.” Bruce Magown, Chairman of Integration Technologies said. “And if a customers business or business processes change, simply sign-on and configure a new solution – it’s that simple. InterWeave aligns your business processes and workflows with your applications.” And now, On-demand Inventory on the force.com platform – completely integrated with CRM’s, financial applications, eCommerce and more – changes all the rules.”

“Recognizing the requirements of our customers, this partnership aims to close the loop by creating a complete SaaS ERP application on the force.com platform. Ascent delivers solutions that significantly reduce the time, cost and complexity without overhauling the customer’s business practices or interruption to their daily work load.” says VP of Sales and Marketing Shaun McInerney. “The Ascent Inventory and Warehouse Solution is the first On-demand inventory control solution designed specifically for the force.com platform. As a native application, a company can have immediate inventory, sales, purchasing and costing visibility across their entire organization.”

The InterWeave Customer Portal is another example of “Powered by InterWeave”. The ICP is the world’s first on-demand solution integration platform. The ICP provides unprecedented ease of customization and integration for force.com deployments, as well as enabling a whole new generation of on-demand applications. The ICP enables integration solutions to be easily created with point and click selections. The InterWeave Customer Portal can be found at www.interweave.biz.

About Integration Technologies          

Integration Technologies is a pioneer in the development of technology Solutions for uniting systems, legacy applications, databases, workflows, and Web services, from within and across the enterprise as a service; and then extend those systems to connect with their suppliers and customers. As a leading Systems Integration solution, Integration Technologies InterWeave Product Suite offers a rapidly deployable and infinitely scalable Services Oriented Architecture (SOA) for integration of business-to-business, business-to-consumer connectivity, business processes optimization and application integration – the deployment of Dynamic and Global Web Services. For more information, please visit www.interweave.biz

About Ascent    

Ascent is the force.com Solution developed by Presicio Business Solutions. Precisio was founded in January of 2006 as a joint venture between Symbology Enterprises and Trent Network Technologies. Precisio delivers a totally-integrated inventory control solution that combines the core competencies of each. While Symbology is a leading provider of wireless inventory management products and TNT delivers warehouse computer network solutions, Precisio software combines both resources for a turnkey Inventory Control system. For more information, please visit www.myinventorynow.com

About Salesforce.com         

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com’s on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.

As of January 31, 2006, salesforce.com manages customer information for approximately 20,500 customers and approximately 399,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

For more information         

For more information, please visit www.interweave.biz.

Contacts:

Bruce Magown

Phone: 203-274-5226

Fax: 801-439-3476

Email: bmagown @ interweave.biz

Web: www.interweave.biz

###

Related Contactual Press Releases

www.callcenterjobtips.com Really well written movie that pokes fun of both American and Indian cultures but with respect for each. Filmed partly in Seattle, but mostly in India. You see an American call center director has his section outsourced and he reluctantly travels to India to keep his job for a few weeks more till his stock options vest. He finds a culture he slowly comes to respect and embrace through an Indian woman he falls for and friendship with his coworker. The story plays out over many location shots in and near Mumbai. You almost feel you’ve been there by the end of the film. A great Indian cast really puts this one over the top with many laughs. Your next call with an Indian call center won’t be the same.

Company Overview, www.24hourscall.com 24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. 24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka. 24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success. 24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize “your moment, money and resources, and encourage your bottom-line”. 24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies. 24 Hours Call’s outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center …

An inbound call center is largely an office where customer service members attend inbound calls of purchaser regarding queries and information success are made.This video gives the details of inbound call centers and its benefits. For more information, please visit, www.answerphoneusa.com
Video Rating: 0 / 5

See how Philippines shine in the Call Center industry to become a top-notch world-class outsourcing destination. For more info visit www.aicomsolutions.com.
Video Rating: 4 / 5

One of the best ever made short film on Call Center.

Vcare Switches From Avaya to Cisco

Vcare Call Centers India – a 100% subsidiary of Call Centers India (CCI) has contact Center operations in Chennai and New Delhi, providing both voice and non-voice services to global clients. The company has deployed Cisco’s technology. Before Cisco’s solution, the company was operating out on a leased facility, using Avaya-based solutions. Vcare wanted a robust, secure and scalable infrastructure for supporting their inbound and outbound calling process.

The company has implemented Cisco IP Contact Center (IPCC) solution and is currently using Cisco Call Manager and the Electronic Private Branch Exchange (EPBX), Cisco Interactive Voice Response (IVR), and Cisco Unity Voicemail.

Sandeep Mehra, CEO of Vcare Call Center India, said, “We found Cisco’s IP-based offering superior than the traditional Time Division Multiplexing (TDM based offering). We started using Cisco’s Voice over IP Solution for about 2 years. We moved from a leased facility to our own facility and found that the voice quality of the Cisco’s IPCC was far superior to any of its competitors.” Mehra adds, “This solution helps large enterprises that need to centralize their contact center operations to gain more control over their resources.”

Vcare faced several challenges before deploying the solution. “We had to have a cost effective solution, which would meet the ever-changing process requirements and co-ordination that is faced by SMB segment-based clients,” said Mehra.

According to the company, exploring Cisco system’s full functionality has been a big challenge. Though the system is very powerful, the domain expertise of this system is still very limited. IT plays an important role in addressing these challenges. One of the major challenges – cost effectiveness – is strictly based on the total cost incurred on IT equipment and maintenance. Total cost of ownership, in the long run, is a lot lower in Cisco.

The company claims that the main business benefits of the solution are that it is very simple to use, stable, and reliable. Additionally, through the usage of IP-based systems, the survivability of calls is the highest. Even if one of the lines were to go down, the calls would roll over to another circuit within a few milliseconds, without disconnecting the calls.

Effective correspondence and communication is the most common HR issue, as disclosed by Vcare. “Reporting being one of the important functions in a call center, our HR manager is able to substantiate any action we take using the vast reports we get from IT. Through Cisco’s technology everything is logged in the system,” said Mehra.

The infrastructure deployed at Vcare’s data center include Cisco Predictive, Preview, Outbound, 24/7 Dialer, Cisco Call Manager called PBX, Cisco Unity Voice Mail, and Cisco IP 7940 series phones. The Cisco solution was deployed in a span of about 3 months, start to finish. The company’s estimated IT budget for this year is about US 0 thousand. It is looking to deploy these solutions in multiple cities in India.

Contact Us : Call Centers India

Email : sales@callcentersindia.com

Phone : 206.384.4669

Related Avaya Contact Center Articles

A video tutorial demonstrating how to take phone calls with the Telax Call Center Agent.
Video Rating: 5 / 5

Virtual Call Center Software Helps Routes Your Call To A Skilled Agent

Consumer market has become propellant, and within these alterations it has become compulsory for contact centers to answer quickly in order to be efficient in offering services to their clients, and to retain them also. Contact centers are expected to render help within this construction and in agreement with customer requirements. In order to hold great volume of clients located at other places, virtual call centers have been set up to satisfy customer needs and for better competence while reducing price. To satisfy such criteria, contact centers need to execute particular computer software, which leaves greater benefits of having client demands to be routed to the proper agent having the specific skill.

In the dynamic consumer situation, contact centers need to provide for multi-channel commercializing. Virtual contact centers are set up with all up-to-date tools and applications to give the most productive services to their customers. The virtual contact center software allows you to enter your available agent profiles, their abilities, and the anticipated waiting period for each of the agents. By this the software routes the calls coming in from your clients to the best expertised agent looking upon the necessity of the customer, while taking into account the awaiting time as programmed by you. If you have VIP clients, priority levels can also be set up in the system in order to answer such calls.

As soon as the call lands up from a customer, the virtual contact center software would determine the database for the priority level of the client, and pass on the call to the right agent thinking the waiting period programmed. The software also offers separating out of not required calls, and this could either be rejected by the agent or also put in the database of the system for it to reject such calls automatically.

The virtual contact center software effectively manages situations where the agent might seek assistance from his supervisor, where the administrator can provide advices to the agent inconspicuously by gossip or whisper. The agent can take advantage of the various ranges of contacting instruments made useable by the software program, for example, SMS, email, fax, voice mail, calls, etc. The minute the system answers a client call, it begins to send the call to a specified technical agent. The computer software supplies high level skills fixing tool through which current agents or set of agents together with their specific abilities are prepared at the introductory levels. These abilities shall be of any form, such as spoken language, web surfers contacts, juniors, email treatments, expert, etc. The skill levels are also defined for each agent by levels beginning from 1 to 10. The software works out a negotiation looking upon the on hand expert agents and their maximum waiting times. If the conditions are such that the system counters that it won’t be able to transfer through the call to any specialised expert agent within the utmost holding time determined by you, it would offer to the caller a superb answer, the one you had preferred to be pre-defined.

There are several other advantages provided by virtual call center software which helps the contact center to save cost, help their customers with very little awaiting time, and pass particular customer calls to the correct agent having the unique talent set.

Learn how to transfer a customer to Ivy Sales Floor

Shalom73 is the official blog of Aaron Reynolds and Five9 Productions. We provide commentary on the bible and contemporary commentary for a wide range of Christian issues. Please visit our official web site at www.five9productions.com and then head over to our blog at www.five9productions.com/Shalom73.