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— May 31, 2005

Tele-SalesForce.com, world class telesales people, world class results, today announced the strategic acquisition of DemandFirst. DemandFirst is an organization that helps Fortune 1000 companies increase effectiveness by assisting them generate warm, qualified leads. DemandFirst enables TSF to strengthen the core offering in high tech and software and expand into new verticals including manufacturing, and healthcare and Pharmaceutical industries. Not only does DemandFirst offer specialized knowledge, they are skilled in advanced list development for prospecting and lead generation campaigns. 

According to David Vest, Vice President of Sales and Operations of Tele-SalesForce.com, �This is a strategic acquisition for TSF. Not only does Demand First help with our expansion into the medical industry, but it allows TSF to offer more value added services to our customers.� With this added experience and knowledge, TSF will be able to provide clients with even more qualified leads resulting in even more value for our customers. 

“This acquisition brings decades of experience in the medical and pharmaceutical industry to TSF, and adds additional US based resources to our operations team to manage and support our global customers,” said  Chad Burmeister, Chairman of the Board.

About Tele-SalesForce.com

Tele-SalesForce.com, world class telesales people, world class results, helps companies build a successful marketing campaign, monitor the campaign, and insure the best possible results. Additional services include complete outbound telesales campaigns, inbound call center support, and additional strategic marketing services. The company is based in Southern California, and has regional offices across the United States, and offshore offices in India and other international locations. 

Contact:

Chad Burmeister

877-687-6320

chad@tele-salesforce.com

TELE-SALESFORCE, INC.

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Denver — December 10, 2008

Ramshyam has recently announced a new approach to handling irate callers. The company’s CEO laid it out in a blog post in 3 easy steps. It is not so much that this is a new technique for Ramshyam as much as it is a transparent explanation of their services.

In this economic day and age there is no end to the need for affordable high quality services. As the US economy slows down, business owners all over America have to find methods of offering high quality services at less cost to themselves.

The problems that are being faced come from a need for personnel but the lack of resources to hire them. This is why in the past year more and more business owners have been turning to outsourcing their call center and programming needs.

America is in the new economic era, one in which boarders and nationalities are being overcome by economic need. India has become one of the hot beds of highly educated affordable personnel. The question for most Western business owners is how to navigate these new international partnerships.

In fact, although this seems like a daunting task it is not as difficult as one might think. The fear about communication difficulties and the insecurities of dealing with a foreign company are becoming less and less founded in reality.

Call Center Ramshyam, stepping forward in this way to offer clear and concise information about their approach, puts them at the head of the pack of new outsourcing services.

The focus for outsourcing companies is to offer a safe and more sophisticated service then has been available before. Ramshyam is a company that offers a variety of services in the inbound call center industry. They are a good example of where the market is going.

Ramshyam has a laundry list of services to help any company that has a phone number and is involved with customer relations. Practically speaking this includes most businesses. Ramshyam is an example of an overseas company that not only offers phone answering services, the company offers order taking services, customer support, product support, IT support and back office service, just to name a few. They also offer multiple payment plans that help make their services available to a wide range of businesses, from very large to very small.

As things are getting tighter for businesses all over the western world it is important to find alternative solutions to overcoming traditional problems. The key to the current market is not sacrificing quality in that process. This recent detailed description of how Ramshyam will handle a troubled client is a show of transparency, designed to highlight the quality of service they offer.

To learn more go to http://callcenter.ramshyam.com/

Why do so many businesses use Ramshyam as their offshore call center? Perhaps its because there are multiple different facets that make up this incredible resource. A core resource at Ramshyam is their 24/7/365 service. How many companies in the world can boast they literally have around-the-clock phone services?

The company takes a great deal of pride in the time and energy taken to ensure that all information presented to each customer is correct and current.

If you are like most companies and do not enjoy dealing with upset or irate customers than that is one more reason to let Ramshyams’s professionals handle the situation. Ramshyam’s staff is trained to work with customers, no matter their emotional state.

One of the best perks of the company can be found in their customer analysis. Ramshyam is constantly tracking all interactions with the customers to gain greater insight into each customer’s buying patterns and behavior. Not only are you hiring an utterly professional call center but you are also receiving a complete analysis of your customer’s positive and negative feedback, in order to better understand your position in whatever industry you work in.

At a time when the world stands at the edge of an unprecedented financial crisis, Ramshyam is an asset resource in the world marketplace. Offering some of the most competitive prices in the market and multiple different service packages, such as per minute billing, which serves better for those with a low call volume or per agent billing for those with a high level of phone traffic. They offer a no minimum contract so, no matter the size of your business, take advantage of this reliable and affordable company.

In short, Ramshyam is a trusted Offshore Service provider offering low cost, 24/7 inbound call center services, data entry services & knowledge-driven services to enterprises in US, UK & Europe.

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This product provides a scalable, high performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue, or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better.

Avaya y Business Value realizan Road Show para compartir con sus clientes los beneficios que Avaya Aura ofrece a los Centros de Contacto de Nueva Generación. Con Avaya Aura las comunicaciones se simplifican con una arquitectura que conecta en forma flexible a los usuarios, aplicaciones y sistemas, desde y hacia cualquier lugar, lo que permite a los Contact Centers que todos los miembros de la organización estén orientados a la atención a clientes.
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Interaction Process Automation (IPA) impacts your business like no other technology. Watch how seamlessly a claim is processed for a customer. It all starts with communication based process automation. More Details: tinyurl.com
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A look at the Telecorp Products MCCS Evaluation / Scorecard application. This application is used in a call or contact center for grading and evaluating agents. Completely web based, our Eval package allows you to custom tailor your score cards and quickly get up and evaluating. In this video, we look at creating a simple score card, then proceed to do a sample evaluation with it. In part 2 we complete the evaluation of our agent, and look at the other options within the package.
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inContact makes it possible for Vector BPO to do business from the Phillippines and offer full transparency to their clients all over the world.

Inbound Call Center, Inbound Call Center Services, Outbound Inbound Call Center At Ramshyam

Call centers are becoming increasingly popular all over the world today, especially with companies now having a centralized customer service and support center. Inbound Call center play a critical part in most modern companies, as they fulfill the need to create a strong link between a company and its customers. A call center is basically an office where inbound calls to the company are accepted and where outbound calls to customers and clients are made. Call centers are usually categorized into two types: inbound call centers and outbound call centers.

Call centers provide two types of services: inbound and outbound. The inbound call centers service the enquiries of customers who want to obtain information regarding their personal problems, or ask for a solution or any other help. Large, multinational organizations are constantly trying to expand their business locally as well as internationally. That means an increase in workload for customer support services. These large businesses require a large workforce to handle the customer support services, which are the backbone of the successful functioning of any business. An inbound call center services are generally utilize by a small or large organizations which offers services, support or product selling business. Generally when a business attains some point where they can not handle the large volume customer query or requests with their limited resources, on that point of time it is likely to require an inbound call center services. To grow and nourish any business it is very important to satisfy the customer’s or consumers with ultimate customer satisfaction services.

When a business reaches the point where they can no longer handle all of their customer requests it is likely that an inbound call center will be used. An inbound call center is often made up of a group of individuals who answer phone calls that come into their work station. When a contract is set up between a business and an inbound call center, the call center representatives working there will handle customer calls. Having a call center is fast becoming a necessity for any business. Whether you are a one-man business operating at home or a multinational company spanning across the globe, having a call center can help boost your business immensely.

Call centers are created by organizations to receive inbound calls for varied day-to-day business reasons. Since companies invest tremendous amounts of money into customer- care relationships, they carefully monitor customer perceptions of their efforts to serve them. There’s a growing awareness in the business community that customers are unhappy dealing with computerized message delivery systems.

Find More Inbound Call Center Articles

Avaya Aura is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.
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Sehen Sie wie kleine und mittlere Unternehmen mit intelligenter Kommunikation ihre Produktivität sichern. Zu jeder Zeit, an jedem Ort. Mehr Informationen unter www.avaya.com/de Unser Ziel besteht darin, qualitativ hervorragende Kommunikationslösungen anzubieten, durch die Unternehmen leichter ihr Potenzial freisetzen können. Avaya ist ein weltweit führender Anbieter von Kommunikationssystemen für Unternehmen jeder Größenordnung. Dazu gehören Unified Communications- und Contact Center-Lösungen sowie Dienstleistungen, die sowohl über Avaya direkt als auch über Vertriebspartner erhältlich sind. Kunden setzen Avaya-Lösungen und -Services ein, um die Effizienz ihrer Geschäftsprozesse zu steigern, die Zusammenarbeit von Mitarbeitern, Kunden und Partnern zu optimieren, den Kundenservice zu verbessern und ihre Wettbewerbsfähigkeit zu erhöhen. Für die Branchen Fertigung, Finanzdienstleistung, Gesundheitswesen, Hotellerie und öffentlicher Dienst stehen spezifische Lösungen zur Verfügung.
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Call Center Software ? How They Can Simplify Call Center Operations

In the present times for the modern businesses call center services are absolutely indispensible. As satisfying the customers is the ultimate motto of every business, call center services are becoming popular day-by-day among the business world. In order to enhance the efficiency of the modern-day call center operations and serve the clients on better ways the new age call centers are adopting contemporary top-notch technologies to facilitate their clients in all the possible ways. Along with modern technologies, the modern call centers are introducing advanced call center software in their operation, which simplifying the entire operations of the call centers.

Among plethora of call center software available in the modern times, some of the most popular and extensively used are CRM software, dialer software, VoIP software and so on. The primary advantages that the call centers get by using the call center software are:

Increased customer satisfaction
Reduced workload on company employees
Reduction in costs. As a single software is capable to accomplish lots of works, you need not to hire a large number of people for your work and in this way you will be able to save your precious time
Offers the call centers an ability to measure and keep track of customers’ needs and behavior patterns
There are several specialized software available, which will help you all the inbound and inbound call received and made by your call center agents. This will help you to measure the call quality and improve the quality of the calls.
You can keep track on the incoming and outgoing call of your call center to avoid nuisance in operations.
There are several software which manage all the incoming call efficiently. The software decides how the calls will be distributed and how the entire system will be managed in a disciplines manner.

As businesses always seek opportunities to do their operations at cheapest possible ways, advancement of plethora of highly effective software is no less than a boon for the modern call centers. To avail the best quality call center services properly verify whether the call center is using the required software or not. Though most of the modern call centers use different kinds of software to simplify their works, but you need to check whether those will facilitate your work or not. In order to find out a well-known call center with well equipped software and other call center technologies go for internet; the internet medium will help you to find out the most suitable call center for you.

Related Call Center Software Articles

— September 15, 2004

Tamarac, FL Talk2Rep call centers and contact management services have won the 2004 Rising Star awarded from Customer Interaction Solutions Magazine as one of the “Fastest growing call center companies”. Talk2Rep realized a 54% growth servicing clients in healthcare, publishing, technology, retail and financial markets.

“Many corporations and some government agencies continue to seek a high quality, hi-tech resource without the expense burden of maintaining and managing their own call center infrastructure,” said Jim Ryan, CEO of Talk2Rep call centers. We have also realized an increase in language services specifically in Hispanic telemarketing and customer services, given our South Florida footprint, many organizations look for a firm that has a track record penetrating this market.

In addition to typical requests for call center services, we have realized in increase of 34% from 2003 from Clients interested in conducting surveys, database cleansing and updating. This is an clear indication that survey modeling and customer profiling are becoming a crucial step to subsequent marketing even for such channels as direct mail.

“We are proud to receive this award from our industry trade magazine, this growth represents a mutual commitment to and from our valued clients and certainly dedication and hard work from our Talk2Rep call center employees,” Ryan said. New businesses that have recently signed on to Talk2Rep Call Centers include Sears, Blue Cross Blue Shield and several other accounts.

Talk2Rep corporate headquarters is based in Tamarac, Florida and has been providing call center and telemarketing services since 2001.

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Phoenix, AZ — April 11, 2008

Talent Tree (www.talenttree.com)] announced today they will be holding a live electronic job fair to be held on April 15th, 2008 from 12pm to 5pm. Talent Tree is recruiting on behalf of their inbound call center client to fill over 175 open temporary positions, both full-time and part-time, in Mesa. To help them recruit and screen candidates for these positions quickly they have contracted with eJobFairs.net to host, market and manage a live electronic job fair. Job seekers will be able to login to www.ejobfairs.net between the hours of 12 and 5pm on Tuesday April 15th and interview with Talent Tree recruiters live, one-on-one, right from their computer’s desktop. “We have over 175 full-time and part-time temporary positions available for this inbound call center. These positions cover various shifts, including evenings or weekends only,” stated Talent Tree Vice President of Corporate Connections Ruth McCurdy. “We encourage anyone looking for a new primary or a new secondary customer service or sales job to log on and interview with one of our recruiters.”

Founded in Houston, TX in 1976, Talent Tree began with the singular aim of becoming one of the most reputable, forward-thinking staffing companies around. Over 30 years later, they continue in this tradition by taking the charge in leading the staffing evolution with innovation and vision while providing comprehensive staffing services for a wide variety of industries, including banking and finance, communications, healthcare, manufacturing and retail. Today Talent Tree employs more than 35,000 temporary associates and approximately 250 staff employees annually through a network of over 65 offices in 23 states. These resources, as well as strategic corporate partnerships, enable our 4,000 active clients nationwide to increase staff productivity, concentrate on core competencies and maximize financial efficiency.

The electronic job fair is operated by the innovators of the format, eJobFairs.net, LLC. eJobFairs.net has been developing and conducting the electronic job fair format since early 2005. Offering employers “freedom from the booth™”, their software and website allow employers and job seekers to meet online and interview live on specific dates and times for specific areas and industries or demographic interests. “These are not virtual job fairs, they are live and fully interactive electronic job fairs. We offer real events where job seekers and employers meet and interview one-one-one with each other in real time,” says Jason Vrane, Chief Marketing Officer for eJobFairs.net LLC. Talent Tree’s McCurdy adds “We are excited to be using ejobfairs’ cutting edge technology to help us recruit for our client.”

For more information, please contact Lauren Thomas, Branch Manager for Talent Tree at lauren.thomas @ talenttree.com or Jason Vrane, Chief Marketing Officer of eJobFairs.net at jvrane @ ejobfairs.net

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company

listed above.

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