Compare Call Center Software

Outsourcing Outbound Call Center Services to India

A call centre is a service company which provides operator-assisted voice services. It is operated by a company to administer incoming product support or information inquiries from consumers. These calls are termed as outbound and inbound calls respectively. Inbound calls are calls that are made by the consumer to obtain information, report a malfunction, or ask for help. These calls are substantially different from outbound calls, where call center agents place calls to potential customers mostly with intentions of selling services to the individual.

In this article we will be basically discussing about Outbound Call Center Services. Outbound call centers provide services, which are outbound in nature, like providing telemarketing or appointment filling services. The following is some of the outbound call center services that can be outsourced to India:

• Telemarketing

• Database Selling

• Direct Mail Follow-up

• Appointment fixing

• Deal closing support

• Dynamic order filling services

• Customer satisfaction surveys

• Payment reminder

• Debt Collection

• Credit card verification solutions

• Outsourcing program notice

• Advertising and brand management solutions

• Business correspondence assistance

• Registration and confirmation functions to a call center

• Market Intelligence

• Database Selling

• Direct Mail Follow-up

• Lead Generation Services \ Qualification \ Management

• Seminar Population

• Product Promotion

• Information and Literature Fulfillment

• Decision Maker Contacts

• Up Sell/Cross Sell Campaigns

• Surveys

Outsourcing is beneficial for the organizations as it is cost effective and the energy of business can be directed at the competencies of a particular business. It is also beneficial in terms of making more efficient use of labor, capital, technology and resources.

India has become an ideal location for outsourcing business primarily because the same services with the same level of quality are offered in India for a much lower cost in comparison to other countries. It saves hidden cost like training, overheads and saves infrastructure cost which can eat up your investment. Organizations don’t have to spend on setting up the right kind of technology and later maintaining it.

The prime advantage of outsourcing in India is that as it has a large number of manpower available which is educated and is fluent in English. People work for lesser salary in comparison to European countries, and are more hardworking. Due to India becoming a hub of outsourcing business – availability of skilled labor is getting easier day by day.

The organization that is willing to outsource do not have to develop the competencies in the area which they want to outsource. The outsourcing organization already has expertise available for their business and work by providing greater efficiency and quality which results in providing faster services to customers and in term resulting into higher customer satisfaction rate. India also gets benefit from time zone which enables faster work for customers.

India’s democracy and stable government along with an inclination toward IT development and open door policy also makes it inviting choice. India also has a large pool of highly technical skilled manpower which enables these outsourcing organizations to be technically excellent, which in turn helps in providing high quality solutions.

Last but not least the prime reason of the growth of outsourcing business is that an organization which is outsourcing becomes free to concentrate on core business functions and can reap high amount of profit by directing energies on these areas only.

CallFire will host a Do-It-Yourself Debt Collection webinar for businesses interested in using Power Dialing, Opt-in Voice Broadcast, and intelligent Call Tracking to track and increase collection efficacy.

Los Angeles, CA — March 1, 2010 — CallFire will host a Do-It-Yourself Debt Collection webinar for businesses interested in using Power Dialing, Opt-in Voice Broadcast, and intelligent Call Tracking to track and increase collection efficacy. It will take place on 2/25 at 11:00 AM PST. CallFire’s experienced collections consultant will show participants how to use CallFire to increase their reach rate and collect more than ever.

CallFire
The DIY Debt Collection webinar series first aims to educate business owners and collections agents on how to save money by using Cloud Call Centers and Cloud Telephony tools to quickly connect themselves to delinquent accounts to solicit payment. The second half of the seminar covers how to use opt-in Voice Broadcast notification and Call Tracking to communicate important messages to existing clients and track collections campaign efficacy.

The first session covers How to use Cloud Call Centers and Power Dialing. This includes creating a campaign with an Excel list of delinquent accounts, optimizing ROI by developing a thoughtful callback strategy, and monitoring collections agents & reach percentages.
The Second session covers how to use Voice Broadcast & Call Tracking. This includes creating a campaign with an Excel list of delinquent accounts, developing an effective recorded message for my voice broadcast campaign, and creating Call Tracking campaigns to track callback efficacy & collections efforts.

To sign up, email sales(at)callfire(dot)com with DIY collections in the subject field, and feel free to include any questions you want answered during the webinar. For more information, please call 877.897.FIRE.

Contact:
Becky Siegel
Marketing Coordinator
becky(at)callfire(dot)com
Sales: 877.897.FIRE

About CallFire:

CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include hosted power dialing for agents, voice broadcast, toll free numbers, call tracking analytics and voice APIs. Our tools help developers, carriers & publishers build useful telephony applications. CallFire is located in Downtown Los Angeles and is comprised of a friendly group of intellectuals with aspirations to revolutionize how companies do business.

###

http://www.prweb.com/pingpr.php/U3F1YS1IYWxmLVRoaXItQ291cC1NYWduLVBpZ2ctWmVybw==

 
|
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl

Find More Callfire Press Releases

One World has deployed an Inbound solution based on Asterisk PBX platform with Digium PRI boards for its Inbound call center using Indosoft contact center technology. With most ACD technology in the market being closed legacy black box with limited flexibility and adaptability, One World chose to implement the Indosoft Contact Center solution to obtain a truly open technology platform. Asterisk is changing the landscape of the call center Industry by its incredible ability to meet complex demands. Its seamless integration of TDM and VoIP is far ahead of its peers in technology.

Fredericton, NB — December 6, 2006 — One World has deployed an Inbound Contact Center solution based on Asterisk PBX platform with Digium PRI boards for its Inbound call center using Indosoft contact center technology. With most ACD technology in the market being closed legacy black box with limited flexibility and adaptability, One World chose to implement the Indosoft Contact Center solution to obtain a truly open technology platform. Asterisk is changing the landscape of the call center Industry by its incredible ability to meet complex demands. Its seamless integration of TDM and VoIP is far ahead of its peers in technology.

The Indosoft Contact Center solution for Inbound has three important components, namely the Q-Pump (session manager), the multi-connector (CTI interface to the Asterisk Manager Interface) and the GUI tool-set. The Indosoft Inbound GUI tool-set is an advanced tool to setup an Enterprise grade Inbound call center with priority based skills routing on an Asterisk PBX. It takes the mystery out of setting up the most complex campaigns, call routing, dial-plan, queues and agents. With access to detailed reporting, the Indosoft Inbound solution based on Asterisk PBX is an ideal solution for small and medium call centers. Selection of Asterisk PBX as a backbone of the contact center will have a positive long term impact in many ways like, the future growth, reduced effort in expansion, lesser deployment and service cost. The rapid advancement of VoIP makes this choice of technology more critical.

One World (http://www.owd.com) is customer service oriented firm built from the ground up as an e-commerce outsourcing partner. The company’s senior management team includes logistics, distribution, Internet and international localization executives with nearly 100 years of combined experience. One World’s in-house software architecture is web-based. One World is centrally located in Mobridge, South Dakota, where the company enjoys an excellent relationship with labor, shippers and the community. From the geographic center of North America it services clients from Europe, Australia, Asia and all over the United States.

Indosoft Inc. (http://www.indosoft.ca), a Digium Asterisk Partner, is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for call centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

###

More Inbound Call Center Press Releases

Acquisition to expand Inktel Direct’s call center capacity and solution offering for customer service and telesales.

Miami, FL — December 19, 2006 — Inktel Direct, a leading outsource provider of direct marketing services, has announced a definitive agreement to purchase selected assets of Technion Communications, a Ft. Lauderdale based inbound and outbound call center company. As part of the agreement, Inktel Direct will operate a 200 seat customer service call center in Tamarac, Florida.

“The acquisition is significant to Inktel Direct because it supports our growth and provides new business opportunities for our company,” said Ricky Arriola, President of Inktel Direct. “We are excited to bring these new team members into our family and incorporate them into our corporate culture. As part of the expansion we will continue our hiring and job creation in South Florida as we continue to service our clients which represent many of the world’s leading brands.”

The acquisition will expand Inktel Direct’s call center capacity and enhance its solutions for Customer Loyalty and Retention Programs. The Tamarac call center will be fully integrated with Inktel Direct’s Miami Lakes call center and Chicago fulfillment and distribution center. Terms of the acquisition were not disclosed.

About Inktel Direct
Inktel Direct, a leading outsourced provider of direct marketing services, was founded in 1997 and services several Fortune 500 companies and leading brands. Inktel Direct provides Call Center, Fulfillment, Direct Mail and eCommerce solutions.    Inktel Direct is headquartered in Miami, FL with additional operations in Chicago, Dallas, and Ft. Lauderdale. Company news and background information are available at http://www.inktel.com or call 305-523-1110.

###

http://www.prweb.com/pingpr.php/RmFsdS1GYWx1LVNxdWEtVGhpci1NYWduLVplcm8=

 
|
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl

Call Center Software ? Shows the Way Ahead!

Call center software help towards ensuring effective communication between the agent and the customer. It won’t be wrong to say that call center industry is functioning & getting benefited because of the availability of right call center software solutions. Whether you decide to outsource your business processes or to start your own in-house call center, employing authentic call center software solution is one area where the quality needs to be paramount and cannot be negotiated.

Effective communication is the foremost factor in any call center company which further demands highly advance call center software solutions. There are a number of challenges that arise every day in call centers which require highly professional suggestions & assistance to solve such issues.

Call center software can install voice messages for direct marketing, leaving automated voice mail messages and answering machines which are highly required in outbound calling scenario. After identifying live human voice advance call center software solutions transmit the call directly to the available agent for further assistance.

There is some ultra-modern call center software solutions come in the market that makes it possible for your agents to work from home. In fact, it is believed that in future, the concept of virtual call center may become the norm where agents equipped with the right kind of hardware and correct call center software, will be able to manage inbound as well as outbound calls from their home office, while staying in full communication with their colleagues and superiors. Communication call center software solutions will allow instant system-wide messaging and employees too will be supported by receiving call center software. This will enable agents to manage telemarketing, routing, predictive dialing, automatic dialing, and automatic messaging easily, while staying up close with their families, further dodging the cost & time incurred commuting.

For more information on call center solutions & services browse through http://www.callcentertrade.com right now.