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Feldman Law Center – Congress Modifies HOPE for Homeowners; CA Senate passes SB 94

Feldman Law Center – News by Feldman Law Center — The U.S. Senate, as well as the California State Senate, are both at work to help homeowners avoid bankruptcy and foreclosure. The U.S. Senate and the California State Senate are also both at work to make lenders happy, balance budgets, and do any number of things that may or may not serve your best interests as a homeowner.

What do you need to know? Why should you care?

The Federal bill HOPE for Homeowners was passed in the summer of 2008 to help prevent foreclosures on the more than 400,000 homes that were facing it. In the first seven months that the law was enacted, the law helped exactly one family stay in their home. That’s right, one. Recently (May, 2009), Congress passed a bill that augments the original HOPE for Homeowners legislation to make it more effective.

In April 2009, in California, State Bill 94 cleared the Senate Judiciary Committee and awaits approval by the Senate Appropriations Committee. State Bill 94 was proposed by Senator Calderon (D-Montebello) and was designed to crackdown on some of the dishonest, disreputable, and predatory firms that are popping up hoping to profit from the misfortune of others. The main focus of the bill is to prevent loan modification firms from requiring payment up front for their services.

While it is possible to negotiate with the lender yourself or to hire a non-profit agencies, when it comes to staying in your home you should look for the most effective and efficient means possible. Hiring a loan modification attorney to help negotiate new terms on your loan can mean the difference between avoiding bankruptcy, foreclosure and a short sale and…not avoiding them. The important thing is that you are able to get out of your financial mess and stay in your home.

Truth is, thousands of loan modifications are successfully negotiated by private sector firms in California and throughout the country. This is important to remember when considering your options. It would be foolish to trust someone who promises something they can’t deliver. It would also be foolish to ignore help from someone who is willing and able to assist. If you are drowning, and someone that has been standing on the bank pulling people out offers you a hand, shouldn’t you take it?

We will continue to hear grumbling about the economy, and what “got us into this mess.” We will continue to hear proposed legislation to regulate, modify and change rules and regulations in the various industries directly linked to this financial crisis. And we will continue to hear pleas from senators, congressmen, banks, loan modification “experts,” and any number of people whose direct interests are involved.

Think about what is best for you. Are you prepared to negotiate a loan modification directly with your lender? The Feldman Law Center is trustworthy, reputable, and ready to help you stay in your home. We specialize in loan modifications and have attorneys on staff who know the business. Call the Feldman Law Center today.

Visit us at http://www.feldmanlawcenter.com or call 800-588-0425.

Resources:

Feldman Law Center: Profile – Business Exchange

Feldman Law Center – Loan Modification Video

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100,000 customers for ,000,000 has become a strong investment. The probability that medium to large VOIP / digital phone service customer bases will be devoured for five to ten time their cost means that large scale acquisition is not only for the bullish.

Iowa City, IA — July 15, 2005 — http://www.tmone.com, a VOIP (voice over internet protocol) customer acquisition powerhouse, is providing new subscribers in 20,000 customer increments. The company currently offers a one stop shop for providers looking to add to their customer base or create one from the ground up. With an expanded project management division and proven success marketing for VOIP and telecom, TMONE has received a positive response to its offering. “100,000 customers for ,000,000 has become a strong investment.” Says Anthony Marlowe, TMONE President “The probability that medium to large VOIP customer bases will be devoured for five to ten time their cost means that large scale acquisition is not only for the bullish.”

TMONE is unique in its ability to provide a fully integrated marketing solution and complete project management. http://www.tmone.com/voip-customer-base While TMONE delivers an overarching branding message its primary focus is on provoking direct response in mass markets. Integrating multiple marketing vehicles with an impressive highspeed / broadband database compilation and marketing strategy allows TMONE to penetrate the ever expanding market of broadband users. Ahead of the game, TMONE’s extensive database enables the company to geographically target areas that are compliant with the FCCs recent E911 requirements. The TMONE marketing suite includes blended inbound/outbound call center services, database marketing, direct mail, e-mail and internet marketing. The companies call center services division distinguishes it from competitors and is properly complemented by well staged supplementary direct marketing approaches.

“TMONE is a marketing agency that provides guaranteed results.” States TMONE’s Chief Operating Officer, John Burchert. “Our ability to provide results on a CPA basis with financing options is what makes TMONE a strong choice for serious providers.”

Introduction of the bundled offer is timely as top internet phone providers such as Vonage, Packet 8 (8×8), Tel-West, AOL, Verizon (Voice Wing), Lingo (Primus), Skype, Comcast, Time Warner, Cox, MediaCom, Covad, Earthlink, Speak Easy, VoiceRide (Spectrotel), deltathree, NetLink (BroadLink), Cablevision, Optimum Voice, Charter, Adelphia, Cox, Bright House, Net2Phone (IDT), EarthLink, ANEW Broadband, Ntegrated, Free World Dial Up, All Digital Voice, SunRocket, ITC^DeltaCom, Voxby, VoIPAccelerator, My T Tel, AT&T, Cordia, Dialpad, BroadVox, linefire, InstaTele, Viatalk (Hostrocket), Boingo, Microsoft (MSN), Yahoo, Google, Qwest, SBC, Bellsouth and MCI scramble to accelerate acquisition efforts and maximize the size and value of their customer base. The ability to deliver persistent new customers while maintaining brand integrity has made TMONE a valuable partner for top providers and consequently a driving force in the VOIP shift.

About TMONE
Located in eastern Iowa, TMONE (www.tmone.com) has multiple locations that serve as the hub for the companies marketing list, call center services and project management divisions. TMONE is a leading provider of inbound and outbound call center services. Specializing in new customer acquisition, the call center consults and provides services to Cable Co’s, ILEC’s, RBOC’s, CLEC’s, ISP’s and VOIP providers in search of new customer acquisition. The companies’ project management division is unique in its ability to execute and coordinate mass marketing efforts utilizing database marketing, inbound and outbound tele-sales, opt-in e-mail, internet marketing and direct mail. [1-877-868-2586

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Calibrus Inc. will build upon the foundation it has built offering Live Agent Third Party Verification and begin offering other traditional Call Center Services as well.

— February 20, 2008 — Calibrus Inc., an industry leader in third party verification and inbound call center services, today has announced the expansion of its Call Center Services. Calibrus has expanded its services to include Outbound Telemarketing, Inbound Order Taking, Collections, Phone Surveys and Inbound Customer Support Help Desk services.

Calibrus has upgraded its dialing capability with new dialing software and upgrades to its redundant call centers located in Tempe, Arizona. Calibrus currently handles millions of inbound calls per year and is looking to compliment it by offering other inbound and outbound capability.

“We feel it’s only logical to take the experience we’ve earned over the last nine years performing TPV and use it to offer top quality inbound and outbound call center work” stated Jim Stockert, Vice President of Sales and Marketing. “We’ve learned so much about security, redundancy, disaster recovery and the technology of providing this service it only made sense to offer other related services.”

Calibrus will immediately start accepting other call center projects.

About Calibrus
Calibrus is an industry leading managed services outsourcing vendor, specializing in Third Party Verification, Hosted Call Recording and IVR Services. Calibrus has developed exceptional experience in call recording, regulatory compliance calls and IVR use and functionality in it’s nine years of operation. Over this time, Calibrus has earned the trust of the nation’s largest Telecom, Cable and Insurance companies, and has processed and recorded over 40 million live agent and IVR calls. For more information on Calibrus, call 866-225-4278 or visit the Calibrus website at www.calibrus.com.

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TouchStar is Recognized Among the Top 100 Colorado Businesses by ColoradoBiz Magazine

Denver, CO — September 24, 2008 — TouchStar, a world leader in call center software, was recognized by ColoradoBiz Magazine for its place among the top 100 Colorado businesses.

ColoradoBiz Magazine stated that “the top private firms have stood the test of time.” ColoradoBiz listed TouchStar at number 81 in the state and recognized TouchStar’s nine years of contributing to the Colorado economy.

Rick Morris, TouchStar’s Chief Operating Officer, said: “ColoradoBiz Magazine is the premier business magazine in our region so we were honored to be recognized by them. It was our pleasure to host Editor Mike Cote at TouchStar this summer for an introductory conversation. We appreciate the work that Mr. Cote and the ColoradoBiz staff do for our business community.”

To review TouchStar’s information on the ColoradoBiz Magazine website, visit: http://www.cobizmag.com/pdf/TopPrivateRankedList.pdf

In 2008, TouchStar has also been recognized for growth and longevity by The Denver Business Journal and Inc. Magazine.

About TouchStar
TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, and an IP PBX phone system. For more information, please call 303.338.0200 or visit www.touchstar.com.

Contact:
Brian Smits
Global Director of Marketing
TouchStar
303.338.0200 x204
pr@touchstar.com

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The Philippines’ premiere BPO (contact centers, software development, medical transcription, animation, engineering & design) exhibition expects a record number of exhibitors and international trade visitors.

Manila, Philippines — January 29, 2004 –Over 90 local and international exhibitors have reserved exhibition space in the fourth annual e-Services Philippines exhibit organized by the Center for International Trade Expositions and Missions (CITEM).

CITEM executives expect to more than double this number before the exposition takes place February 12-13 at the EDSA Shangri-La Hotel, Manila.

Companies and organizations from e-Services sectors – including medical transcription, contact center, software development, BPO and animation services – are coming in force this year to showcase their expertise and support one of the governments principal initiatives for promoting the Philippines as a premiere IT outsourcing hub,” said CITEM IT services director Josephine Briones-Gonzalez.

The strong showing is driven by the important business advantages provided by the exhibit to exhibitors. e-Services is an extremely cost-effective opportunity for companies to communicate first-hand with potential clients in the U.S., Europe, and Asia. Each year, the exposition draws over 10,000 local and international trade visitors,” she said. Thats a very large number of prospects to see over the course of just two days. And these people are here because they have an interest in outsourcing to the Philippines, so they are pre-qualified.”

Last year, e-Services generated over 4,000 trade contacts for participants and an estimated P41 million worth of business contracts for exhibitors during the exposition. The value of contracts signed subsequently isnt available, but the large annual turnout suggests it is substantial.

This years exposition will highlight the growth of e-Services hubs in key cities such as Cebu, Davao, and Dumaguete and Cavite, Laguna, Batangas, Rizal and Quezon provinces. Almost 20 software companies and IT-real estate developers from these areas are confirmed.

Thanks to the concerted effort of the government and local business sectors, these places are fast emerging as prime BPO sites. By developing local IT labor pools and infrastructure, as well as providing benefits and incentives to foreign investors and customers, these hubs are creating tens of thousands of job opportunities for Filipinos and making a substantial contribution to economic growth,” Ms. Briones-Gonzalez added.

Local software and hardware developers will exhibit their products and services alongside multinational and local industry technology giants such HP, Globe, GlobeQuest, MozCom, and SPI Technologies, according to Ms. Briones-Gonzalez. Industry associations participating in e-Services include the Contact Center Association of the Philippines, the Animation Council of the Philippines, and the Medical Transcription Association of the Philippines.

Respected international speakers have also been invited to speak at a concurrent conference on global BPO trends, IT hub development, the global animation industry, and offshore medical transcription according to Ms. Briones-Gonzalez. They include Gartner Research vice president Rebecca Scholl, EDS senior director Trey Traviesa, medical transcription industry analyst Terry Peteete, and animation experts Hans Bacher and Yasuhiro Imagawa.

These speakers will provide exposition visitors, exhibitors and conference participants a credible, global perspective of their industries, and the Philippine emerging role as an IT-enabled services hub,” Ms. Briones-Gonzalez explained.

Also concurrent to the exposition CITEM will conduct its annual e-Services awards program – open to all local exhibitors – to recognize 2003s most innovative solutions, applications, and service offerings. It will also feature this years winner for the much anticipated Animazing Shorts, a film competition involving students and amateur animators.

Winners will be chosen based on their distinctly Filipino brand of innovation, market potential, and presentation,” said Madulid.

Companies and individuals interested in attending e-Services Philippines 2004 may contact CITEMs IT Services and Electronics Division at 63 2 832 5044 or 63 2 831 2201 to 09 locals 212, 251 and 301, by fax at 63 2 832 3965 or 63 2 834 0177, or by e-mail at itservices@citem.com.ph. They may also visit the e-services Philippines 2004 website at http://www.citem.com.ph/e-servicesphils.

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Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe

Burlington, Mass. — October 29, 2009 — OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced it is teaming with Voxbone, a leading provider of international VoIP origination services and DID (direct inward dialed) numbers, to deliver global virtual call center capabilities to business customers. With the new partnership, OnState adds its proprietary business presence™ intelligence layer to the Voxbone network, enabling businesses to track the availability and activity of workers anywhere in the world and intelligently connect callers to employees based on worker availability, capability, or any other company-defined criteria.

“Using OnState and Voxbone, businesses can create cost-effective, on-demand virtual call centers that span the globe and reach international markets at an industry-redefining price,” said Pat Kelly, CEO of OnState. “With our new partnership, OnState customers can establish service instantly in any of the nearly 50 countries served by Voxbone. And their employees can answer customer calls from anywhere in the world, using any device they choose.”

Customers of OnState can increase worker productivity, reduce operating costs, and improve sales and service by exploiting Voxbone’s worldwide VoIP network to reach geographically-distributed workforces or offshore call center agents. In addition, with Voxbone, OnState can offer customers local DID numbers and toll-free numbers in 5000 cities across the Americas, EMEA and Asia Pacific.

“Voxbone is proud to help OnState strengthen its inbound offering,” said Rod Ullens, Voxbone CEO. “The addition of OnState proves that today’s call centers reach larger audiences by increasing the markets where they collect voice traffic through partnerships like this one.”

For more information on OnState’s virtual call center and PBX solutions, visit http://www.onstate.com/. OnState will also be exhibiting at the upcoming VoiceCON event in San Francisco from November 2-5.

About OnState
OnState provides real-time business communications solutions that are simple and low-cost–and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState’s mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState’s solutions include Virtual PBX, Virtual Call Center, Quality Assurance, Outbound Calling and Business Click-to-Chat, using integrations with Skype®, Salesforce.com® and Google Apps®. For more information, call: +1 617-934-0381 or toll-free +1 866-532-5036; or visit OnState on the web at http://www.onstate.com.

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Encore Payment Systems proudly announces Mike Taylor as new Call Center Director.

Addison, TX — June 30, 2009 — Addison, TX based Encore Payment Systems, www.EncorePS.com, a leader in the electronic payment processing industry, recently announced the appointment of a new Call Center Director, Mike Taylor.

Taylor joined Encore in August 2005 as a Customer Service Representative. In October 2005 he transferred to Encore’s Inside Sales Department and within a year was promoted to Supervisor of that department. In 2008 he became manager of the Inside Sales Department. He maintained this position until his promotion to Call Center Director. As the Call Center Director, Taylor oversees all areas related to Encore’s outbound call center operations. His primary functions include, but are not limited to, overseeing all supervisor management and development, recruiting, training and various internal directives.

“Mike has shown a high level of knowledge, skill and leadership throughout his time at Encore,” said Mark Harrelson, Chief Sales Officer. “His experience will lend itself to his new position as Call Center Director and help maintain Encore as an industry leader in the payment processing industry.”

About Encore Payment Systems

Encore Payment Systems, LLC is a fast growing merchant acquirer that specializes in providing small and medium-sized businesses throughout the United States with comprehensive electronic transaction processing solutions. Encore distributes and installs point-of-sale equipment and offers traditional credit and debit card processing services as well as processing for ATM cards, gift and loyalty cards, prepaid cards, EBT, checks and e-commerce solutions. Encore also proudly offers 24 hour customer service and technical support.

For further information, please visit Encore Payment Systems online at www.EncorePS.com.

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Appointment-Plus (www.appointment-plus.com), an industry leader in web-based appointment and scheduling software for call centers, announces expanded services and options for call centers and resellers. These initiatives include: (1) an expanded and improved call center reseller control panel; (2) AP ExpressWay, a new call center reseller arrangement; and (3) Reseller University, a comprehensive training and resource center for call center resellers.

Scottsdale, AZ — May 1, 2008 — Appointment-Plus (www.appointment-plus.com), an industry leader in web-based appointment software for call centers, announced today expanded services and options for call center resellers. In conjunction with its upcoming exhibition at the Association of TeleServices International (ATSI) annual conference in St. Louis, Appointment-Plus unveiled three major call center initiatives.

These initiatives include: (1) an expanded and improved call center reseller control panel; (2) AP ExpressWay, a new call center reseller arrangement; and (3) Reseller University, a comprehensive training and resource center for call center resellers.

Reseller University offers call centers unparalleled training and reference resources for the online appointment system. Call center resellers can participate in regularly scheduled webinars concerning the Appointment-Plus system and how it significantly increases call center revenues. Topics include client account setup, maximizing appointment system revenues, and open forum discussions. Reference materials are provided for each topic, including an extensive reseller online tutorial. All aspects of Reseller University are free to Appointment-Plus call center resellers.

In addition to Reseller University, Appointment-Plus has also upgraded its call center reseller services by offering an improved reseller control panel and a new call center business relationship. The control panel allows call centers to easily track their Appointment-Plus scheduling accounts and all related information. The control panel also permits simple integration into call center scripting. In addition, the new AP ExpressWay Reseller Program offers call centers the ability to utilize the expertise of the Appointment-Plus sales and support staff. The ExpressWay Program eliminates the need for call centers to expend internal resources for the setup and support of client scheduling accounts and allows call centers to focus on their core competencies.

“Appointment-Plus’s experience and close relationship with the call center industry has helped us identify the most critical issues in developing an even better service model for call centers,” said Robert La Loggia, President of Contemporary Web Plus, Inc. “Call centers can now comfortably offer clients a best in class online scheduling solution for all appointment setting needs.”

Contemporary Web Plus, Inc. is a technology firm that specializes in the development of web-based scheduling and appointment software for a wide variety of applications and industries. The flagship product of Contemporary Web Plus is the Appointment-Plus online scheduling system. Contemporary Web Plus software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected Appointment-Plus software as its referral source for all Appointment Manager software clients.

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Contact Center Professionals, Inc., a leading independent call center consulting firm, has announced the completion of its innovative new call center resource, career, information and shopping web site, CallCenterMall.com (www.CallCenterMall.com). The new site includes a balanced variety of content including a robust career site, call center forums, a variety of informational resources, a shopping site, and a fully-functional e-Bay-style” auction site.

Scottsdale, AZ — March 7, 2004 –CallCenterMall.com is designed to serve both call center professionals and companies who sell call center products and services. Weve intentionally designed our site to be attractive to both end-users and vendors. We serve the best interests of both by creating a single location where companies can come together to solve problems and develop solutions.” says Martin Prunty, managing director of Contact Center Professionals, the parent company.

A Shopping Mall Motif: With its home page designed in a retail shopping mall motif, CallCenterMall.com gives visitors the feeling they are standing in front of a shopping malls directory map. Access to site locations is accomplished by clicking on the call center store of choice. In many respects, navigating through this new resource site is much easier than finding a store in your local shopping mall.

Web Site Features: CallCenterMall.com is being launched with an impressive suite of information and resources. Some of its key components are:

– Robust Call Center Career Site — featuring more than 15,000 resumes and hundreds of job postings.
– Top Industry Books and Publications
– Discounted Web Training, Seminars and Workshops from Incoming Calls Management Institute and The Call Center School.
– Full-featured Auction Site supporting nine (9) different forms of auctions and designed to facilitate the sale of new and used equipment from vendors or end-users.
– Industry Events Calendar listing major conferences, seminars, web seminars, etc.
– Up-to-date Industry News
– Downloadable Articles on various Call Center Industry Subjects.
– Call Center Forums where call center professionals can meet to search and share information.
– Discounted Call Center Products including headsets, personal response systems, digital recorders and more.
– Call Center Software and Tools such as call center calculators, scheduling tools and call center simulation.
– Industry Vendor Directory providing category listings with website links.
– Industry Links
– Call Center Surveys and Responses
– Datamonitor Intelligence Store featuring a full selection of industry studies.
– Classified Ads offering the sale of products and services.
– Much more

We think call center professionals and vendors will find our new site to be both unique and exceptionally useful. Having one place to go to find answers is important and visitors to the site have been very enthusiastic about its value,” Prunty said.

CallCenterMall.com is a wholly-owned subsidiary of Contact Center Professionals, Inc. Contact Center Professionals is an internationally-recognized consulting firm specializing in call center management and technology.

Related Call Center Press Releases

Western Canada’s largest school board, the Calgary Board of Education, launched Telax Hosted Call Center this week to support growing demands on its IT Department Helpdesk. The 24-month contract was secured by Telax following a successful bid in response to an RFP.

Calgary, Alberta — October 27, 2009 — Western Canada’s largest school board, the Calgary Board of Education (“CBE”), launched Telax Hosted Call Center this week to support the growing service demands on its IT Department Helpdesk. “We’re very excited about having CBE as a customer,” said Telax founder and CEO, Mario Perez. “Our solution brings a lot of value to non-traditional call center spaces like this one.”

The 24-month contract was secured by Telax following a successful bid in response to a Calgary Board of Education RFP, which closed on March 12, 2009. The RFP stressed the importance of scalability, reliability, location portability and features.

The CBE, which boasts an annual budget of C0 million, precluded hardware-based solution providers from responding to the RFP, indicating that it was seeking “a hosted solution” and that all solution-specific equipment should be “owned, hosted and maintained by the service provider.”

The contract for the cloud-based call center solution provided by Telax runs for 24-months with multiple subsequent option years. Telax secured a similar contract earlier this year with the Dallas Independent School District, the 12th largest school district in the United States.

About the Calgary Board of Education:
The Calgary Board of Education (“CBE”) is the largest school board in Western Canada serving approximately 100,000 students from early childhood education through to Grade 12. In addition, the CBE serves adults through Chinook Learning Services. The organization employs over 10,000 full time and temporary staff with programs operating from over 218 schools and buildings. The annual operating budget for the CBE is approximately C0,000,000. For more information, visit the Calgary Board of Education on the Web at www.cbe.ab.ca.

For media inquiries, contact the CBE Communications Department at +1 403.819.2317.

About Telax Hosted Call Center:
Telax Hosted Call Center is Canada’s leader in hosted call center solutions. Based in Toronto, Ontario, Telax has been delivering cloud-based call center solutions to public and private sector clients across North America since 1999. Our products leverage hosted technology to improve efficiency and reduce costs, so that our clients can focus on their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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