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Indosoft, a provider of global call center solutions announces enhancements to Q-Suite, its multi-tenant contact center software suite for Asterisk.

Fredericton, NB — March 11, 2010 — Indosoft, a leading provider of call center software for Asterisk announces enhancements to its Q-Suite ACD. Q-Suite stands out as one of a kind with its unique and functional ACD for Asterisk with an evolved API to allow seamless migration to IP telephony. With this enhancement, Agents can be both in ‘off-hook’ and ‘on-hook’ mode, allowing contact centers to take advantage of the ACD and its skills-based routing with queue prioritization. Having on-hook agents is convenient when the queue traffic is light, allowing call takers to multi-task with other office work. Off-hook agents are important to large volume contact centers where the system cannot afford to lose time ‘waking up’ agents for every call by ringing a phone. With this enhancement, Q-suite ACD completes a feature set essential to the deployment of Asterisk in enterprise contact centers. This feature enhancement has been popular not only with conventional contact centers migrating to Asterisk but also with specialized verticals planning CTI migration to IP telephony using Asterisk.

Another key enhancement to the Q-Suite ACD for Asterisk is the development of a detailed Call Detail Record (CDR) using universal identifiers to track a call from cradle to grave. Modern contact centers demand fine granularity in call center activity reporting. With this CDR, contact centers will have the ability to report complete detail for Agent, ACD and Queue Activity. This further enhances the already detailed reporting capability of Q-Suite.

During the migration of Indosoft call center software from legacy CTI telephony to Asterisk beginning in 2003, we recognized a need for creating a separate ACD layer with an API for the contact center software suite to work seamlessly with Asterisk. This ACD layer has matured over the years and allows systematic migration to Asterisk IP and hybrid telephony. The API is feature rich and comes with both .NET and socket interface libraries.

“Business verticals considering migration to Asterisk to take advantage of its industry leadership in IP telephony do not have to look any further than the Indosoft Q-Suite ACD,” says James Terhune, CTO of Indosoft. “Q-Suite comes with a web interface as well as native client interface for Windows using .NET. Our rich API makes it possible to do custom CTI integration with your existing business application.”

“I am very impressed with Indosoft contact center suite,” says Sajeev Nair, Director of IT at CSS Corp. “They have been able to bring sophisticated contact center solutions to the Asterisk platform using their call center software, Q-Suite. It is powerful, open, feature-rich and cost-effective.”

“Having followed the meteoric growth of Asterisk deployments around the world and how it has transformed IP telephony, we were looking for call center software with ACD for Asterisk,” says Mats Gåhlin, President of New Technology Sweden AB. “A fully functional API was essential to implement our agent session control functionality in .NET. Indosoft’s ACD and its .NET API allowed us to migrate to Asterisk-based contact center solutions for our clients. We are delighted about these new enhancements. On-hook agents are essential for small office call centers. Our call center deployments require a powerful ACD with skills-based routing with the ability to manipulate queues to suit business logic. Indosoft ACD provides all the flexibility through its API.”

Q-Suite provides “cradle to grave” reporting for both inbound and outbound contact center services. It maintains a CDR to provide accurate reporting on agent, campaign and queue statistics. A call history of all the calls is available on demand. The live dashboard provides a view of the ACD, Dialer and agent activity at any given moment. The historical and statistical reports on ACD and Dialer performance address all facets of contact center reporting. Detailed custom wall boards are available to suit individual contact center needs. You can read more about Q-Suite in Asterisk Exchange.

About Indosoft Inc.
Indosoft Inc. is a leading provider of call center software. Q-Suite is an innovative contact center solution for both VoIP and TDM networks. Indosoft customers and VAR rely on our leading-edge, contact center technology platform to rapidly deploy value-added solutions around the world.

Headquartered in Fredericton, Canada, Indosoft has deployed its call center software worldwide, directly or through its VAR providing effective support to serve its customers around the globe.

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CollectorFind.com Matches Collections Agencies and Businesses Searching for Collections Services

Denver, Colorado — June 23, 2008 — TouchStar, the premier collections technology and predictive dialer developer, today publicly announces that it is providing free leads for its collections industry clients to help them grow their businesses.

Collector Find (www.collectorfind.com) helps collections firms grow by providing a way for businesses to identify collections firms that best meet their needs. Businesses that are searching for collections outsourcing services submit a request for proposal online. Then, Collector Find matches service requirements with collections firms that are best capable of meeting the requirements.

Steve Bederman, TouchStar’s Chief Executive Officer, said: “This is an industry changing value added solution that we provide to our collections clients to help them grow their businesses. It’s a win-win investment because our clients are growing from new business they obtain from Collector Find. For nine years, we have grown TouchStar by being passionate about our clients’ success and relentless in our pursuit of excellence as their partner.”

“We know that Collector Find will help our collections clients grow this year because of our proven success with another innovative marketing service we provide to our call center clients. We launched Call Center Find (www.callcenterfind.com) earlier this year and we have already produced results for 39 TouchStar clients,” commented Brian Smits, TouchStar’s Global Director of Marketing. “TouchStar clients gain a true business partner, not just a technology vendor.”

TouchStar has a proven record of innovatively investing in their clients. TouchStar negotiates discounted rates based on volume purchasing from partners such as Experian and Collections Management software providers. Discounted long distance and data line services have also been negotiated. In 2007, TouchStar introduced a unique data exchange portal to reduce the costs and frustrations that collections firms have in exchanging large amounts of data in real time with their business partners.

More information about Collector Find can be found at www.collectorfind.com.

About TouchStar
TouchStar is a rapidly growing developer of world class call center and collections software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and eight global offices. TouchStar’s unified communications products include: call center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, automated data exchange, and its new Best Time to Call application. For more information, please call +1.303.338.0678, email pr@touchstar.com, or visit touchstar.com.

Contact:

Brian Smits
Global Director of Marketing
TouchStar
303.338.0678 x204
pr @ touchstar.com

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Tele-Response Center, Inc. (TRC) of Philadelphia acquires TeleStar Marketing of Media, PA to grow its outbound and inbound call center outsourcing services to the Cable and Entertainment, Nonprofit, and Financial Services industries

Philadelphia, PA — July 7, 2005 — Tele-Response Center, Inc. (TRC), a growing provider of call center and direct response outsourcing services, has acquired TeleSTAR Marketing, a Media, Pennsylvania-based call center firm specializing in cable industry sales and support programs. This transaction was completed on July 1, 2005.

The acquisition gives TRC an expanded suite of capabilities, including inbound call center outsourcing and cable industry-related expertise.

This acquisition continues the track record of growth in both the size and the scope of capabilities that we can offer our commercial and nonprofit clients,” said Stuart Discount, CEO of TRC. Historically we have excelled at providing direct response analytics, direct mail fulfillment and outbound customer/donor acquisition telemarketing services. The TeleSTAR acquisition not only adds inbound call center outsourcing support capacity, but also brings with it an excellent group of talented employees that has a history of outstanding performance in the cable industry.”

With this acquisition, TRCs valued customer relationships expands to include many cable TV companies as well as firms like HBO, Showtime Networks, TV Guide and other great entertainment clients. By being part of TRC we have access to a diverse group of clients that should help us continue to expand our presence in the cable industry,” says Mickey Diamond, Senior Vice President of TeleSTAR. We can easily add the resources of TRCs three other call center operations in Pennsylvania and West Virginia to add capacity for our existing clients.”

About Tele-Response Center, Inc.
TRC specializes in business to business and business to consumer
integrated database analytics, inbound and outbound call center outsourcing, and direct mail communications and sales programs. It is one of the premier providers of fundraising and membership development in the nonprofit arena. TRC’s commercial division has successful experience supporting cable companies, financial institutions, credit card, mortgage companies with sales and lead generation services.

Inquiries should be directed to:
Jeffrey Plaut
Tele-Response Center, Inc.
215-333-5900 x307

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Call Center Careers, a fast growing online provider of call center related job postings is announcing the extraordinary resume volume along with the leadership of one of the most highly rated call center consultants.

Denver, CO — August 22, 2006 — Call Center Careers, a fast growing online provider of call center related job postings is announcing the extraordinary resume volume along with the leadership of one of the most highly rated call center consultants. CallCenterCareers.com also is proud to announce the introduction of its satisfaction guarantee to ensure each and every call center, or related organization, has a positive experience.

CallCenterCareers.com flaunts a unique way of assisting a call centers’ HR department by offering unlimited job postings for a nominal monthly fee. Unlike larger more generalized job posting sites, CallCenterCareers.com focuses solely on the call center industry helping you narrow down your pool of qualified applicants with the experience and motivation to work in the call center industry. CallCenterCareers.com is nationwide and offers free resume posting for those seeking jobs in the industry. CallCenterCareers.com also cross-links with 6 major web sites to enhance resume distribution.

Edward Basquez, VP of Business Development says, “CallCenterCareers.com essentially is a tool, an incredible tool. With the high rate of turnover in the call center industry it becomes difficult to find qualified applicants and each company cannot afford to extensively market each and every time a job needs to be filled. CallCenterCareers.com is a great place to post those hard to market jobs and receive qualified applicants immediately.” Edward Basquez is also the President/CEO of Colorado Call Center Management, a call center consulting firm helping contact centers increase productivity and effectiveness through intense scorecards, KPI’s and more. Edward has been chosen two years in a row to speak at the International Call Center Management convention this year in Chicago.

CallCenterCareers.com has several posting initiatives and promotions. Please visit the site for details, www.callcentercareers.com For immediate contact with CallCenterCareers.com please call 1-877-562-8588.

About CallCenterCareers.com

CallCenterCareers.com saw the industry’s need for easier online tools to find qualified job applicants and created an amazing site that did just that. With tens of thousands of resumes posted, call centers across the country are utilizing this tool in their daily search for employees. With the amazingly high rate of turnover, this site helps the contact center post unlimited jobs for a cost effective monthly charge. CallCenterCareers.com prides itself on being the leading provider of job postings for the call center industry.

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More Call Center Press Releases

Talisma Knowledgebase is available immediately on salesforce.com’s AppExchange. One early adopter, Five9, is already reaping benefits from Web self-service that is fully integrated with other Salesforce applications.

San Francisco, CA — January 19, 2006 — Talisma Corporation (www.talisma.com), a leading provider of customer interaction management solutions, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that Five9, Inc., the leading global provider of on-demand call center solutions, selected Talisma Knowledgebase from the salesforce.com AppExchange. Talisma Knowledgebase for AppExchange delivers enterprise-class Web self-service, search, and knowledge management seamlessly integrated from anywhere in Salesforce.

The solution will provide Five9 with an award-winning Knowledgebase, ensuring customers find fast, accurate answers to their questions via the Web. Five9 employees will also use Talisma Knowledgebase to quickly and accurately answer customers’ questions when they call or email. Built on the AppExchange on-demand platform, Talisma Knowledgebase for AppExchange is immediately available for test drive and deployment at www.appexchange.com, in conjunction with the Salesforce Winter ’06 release.

“Talisma Knowledgebase is a powerful solution and we look forward to leveraging it to provide accurate information to our customers when they need it,” said George Peterson, Senior Vice President of Engineering, Technical Operations, and Customer Care of Five9, Inc. “With a rapid and straightforward implementation, we anticipate an immediate cost savings, while delivering enhanced customer care to almost 500 deployed customers and at least 40 new customers per month. Five9 expects Talisma’s solution to be a force multiplier so we don’t have to scale our customer service and support staff as we rapidly grow and add new customers.”

“Web self-service is the number one growing customer interaction channel, and many customers have come to expect it,” sad James Segil, Vice President of Partnerships, Talisma. “We decided to offer Talisma Knowledgebase on AppExchange so companies like Five9 can employ an integrated Knowledgebase to quickly extend their CRM strategy and take advantage of all the benefits self service delivers.”

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.

For Web self-service, Talisma’s configurable portal integrates with salesforce.com’s technology to create a support center via a company’s customer service Web site. With keyword, natural language, and Boolean searches, customers can find immediate answers to their questions. If information is sought but not found, then customers can conveniently open a case in Salesforce from the same portal, deflecting inbound calls to the contact center.

With Talisma Knowledgebase for AppExchange, companies can reduce the escalations and average time-to-resolution by helping customer service representatives quickly handle most issues. By providing easy access to the information they need for rapid, informed, and consistent responses, agents are more efficient and effective. In addition, Talisma Knowledgebase for AppExchange offers businesses powerful reporting and metric options that provide valuable insight into their customers needs.

Talisma Knowledgebase for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world’s first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at www.salesforce.com/appexchange.

About Talisma
Talisma is a leading global provider of Customer Interaction Management (CIM) solutions enabling organizations to deliver truly exceptional customer experiences. Talisma’s solutions integrate the power of email, phone, chat, and self-service with a full comprehensive analytics suite and system-wide knowledge, all built upon a sophisticated Web services platform. Talisma’s global customers include AOL, Bank of America, Canon, Dell, Guidant, HP, ING, J2Global, University of Alabama, Lowe’s, Microsoft, Nextel, Pitney Bowes, Quantum, RadioShack, Sharp, Time-Warner, University of Florida, VHI Healthcare, WalMart, Xchanging, and Yarra Valley Water. For more information, visit www.talisma.com.

About Five9
Five9 is the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management. The award-winning Five9 Virtual Contact Center targets call centers, contact center operations of large enterprises, and companies that provide outsourced telemarketing, customer service, and call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any contact center. For more information, visit http://www.five9.com.

About salesforce.com
Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com’s on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.

As of October 31, 2005, salesforce.com manages customer information for approximately 18,700 customers and approximately 351,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Salesforce.com is a registered trademark of, and AppExchange and Successforce are trademarks of salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.

Note to Editors and Analysts: If you are onsite at the Winter ’06 Event and are interested in demo or interview with James Segil, Vice President of Partnerships for Talisma, please contact Jill Lindenbaum at (415) 305-1626.

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Mystique Event Marketing, a leading provider of fundraising and event marketing services has successfully deployed the Indosoft Call Center Solution and Predictive dialer to upgrade its existing contact center at Hamilton, Ontario.

Fredericton, NB — March 26, 2008 — Indosoft Inc. has successfully installed its Predictive Dialer at Mystique Event Marketing. Mystique, a leading provider of fundraising and event marketing services, selected the Indosoft Outbound Contact Center Solution to upgrade its existing call center at Hamilton, Ontario. As a result, Mystique has been able to meet the growing demand for its professional fundraising services.

“Fundraising requires sophisticated sorting tools with a robust database. Indosoft Outbound Contact Center Solution is a perfect fit for us and provides this with a dynamic dialing engine capable of Agent ready, Preview and Predictive Dialing” says Steve Koch, General Manager of Mystique Event Marketing.

“In the very first month of operation, our productivity per hour has increased by over 25%. The self pacing Predictive Dialer from Indosoft requires little oversight and therefore our staff could focus on managing the floor. This has resulted in us taking up more work and thereby expanding the workforce to capitalize on the efficiency of the Dialer.”

Rajan Iyengar, President of Indosoft Inc., describes the comprehensive solution Indosoft offers: “We provide a robust, stable call center platform, capable of running multiple concurrent campaigns effortlessly. Our Call Center Solution has a unique Script Builder to build custom scripts for each campaign. It takes little effort to setup a campaign with unique call dispositions, custom scripts, Caller-ID, Dropped Call Recording and a Verifier/Closer Q. With Asterisk as the underlying PBX, Indosoft provides an extremely powerful platform for outbound Dialing with seamless integration between TDM and VoIP”.    

Indosoft Inc. (http://www.indosoft.ca) is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for Contact Centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

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TelemarketingConsultant.com offers unique telemarketing outsourcing solutions for companies needing either inbound call center or outbound telemarketing services in the U.S. or world wide.

— October 2, 2006 — U.S. based telemarketing service provider Telemarketing Consultant.com not only offers telemarketing consulting services but also world wide telemarketing outsourcing solutions for companies wishing to outsource their inbound call center or outbound telemarketing services.

Companies utilize telemarketing outsourcing for a variety of reasons and applications. Telemarketing outsourcing services include, sales lead generation, marketing research, appointment setting for sales reps, and sales of products or services.

Telemarketing Consultant’s state of the art award winning telemarketing centers provides these telemarketing outsourcing solutions in a seamless manner.

Telemarketing Consultant’s President Robert Kaiser explained it this way. ” Our goal is seamless integration with the clients organization, while providing professional high quality call center and telemarketing outsourcing services while offering both U.S based and International Call Centers including those based Philippines and elsewhere around the world.”

“Companies outsource their outbound telemarketing amd inbound call center services needs to free up valuable personnel and resources.”

Telemarketing Consultant’s award winning telemarketing services company utilizes the most advanced technologies in the teleservices industry including state of the art predictive dialers, Microsoft certified programming services, detailed daily database reporting, live call transfer capabilities and full digital recording for quality control.

Telemarketing Consultants team of telemarketing professionals offer over 50 years of combined industry experience and work with each client to custom design an outbound telemarketing or inbound call center outsourcing services application to their exact specifications.

Company President Robert Kaiser explains, “Telemarketing and call center services provided by Telemarketing Consultant centers follow a specific milestone process during program development including: initial executive strategy session, scripting development, database development, personnel training, software testing and program launch. Every phase is approved by the client, before moving to the next milestone.

Telemarketing Consultants account executives conduct strategy sessions and account briefings with their clients detailing the telemarketng programs progress on an ongoing basis.”

Some of the advantages to outsourcing telemarketing services to companies like TC include:

Short Ramp-up – Telemarketing Consultants telecenter processes millions of inbound and outbound telemarketing calls each year and can quickly and efficiently custom design a telemarketing solution to fit your exact needs.

Low Start-up – TC’s contact center requires no monthly minimums or long contractual commitments. TC even provides small test programs of 100 and 200 hours so you can determine your ROI before you roll out your program on a larger scale!

Expertise – TC’s award winning telemarketing center is rated as one of the fastest growing and highest quality contact centers in the country for the last 2 years in a row! (Ask their consultants for details!)

High Quality – Every call generated by TC’s telemarketing center must pass a 33 point quality check system and every lead is verified by executive management personnel.

TC digitally records each communication if necessary. Our call quality is award winning and guaranteed.

Expert Database Services – TC’s Microsoft © certified database technicians custom program our call center equipment for seamless output of your daily reports and account data in your requested data formats!

Highest Level of Customer Service – TC’s telemarketing services company provides our clients the highest level of customer care. TC’s company motto is “Exceeding Our Customers Expectations, One Call At A Time”. Their account executives work with the client and share ownership for their programs development and ongoing success!

Telemarketing Consultant’s team of telemarketing experts also offer custom report design services, call center site locator services, hardware consulting, call center productivity performance audits, custom database programming, call center design and call center set-up services.

To contact a TelemarketingConsultant.com executive and receive your outbound telemarketing or inbound call center outsourcing quote simply phone 330-825-2407 for a rapid quote within 1 business day or you can email quote@telemarketingconsultant.com with your need.

Your request is instantly transmitted to Telemarketing Consultant’s team of telemarketing executives who quickly contact you to discuss your outbound telemarketing or inbound call center requirements in greater detail within 24 hours.

You can also visit the TelemarketingConsultant.com on the world wide web at www.telemarketingconsultant.com and fill out a quote request form as well.

Contact Robert Kaiser President of www.telemarketingconsultant.com at 330-825-2407 with any questions.

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Features and Working of Predictive Dialer Systems

Predictive Dialers systems are generally used by telemarketing organizations involved in B2C (business to consumer) calling, because sales representatives require more customer contact time. Market survey companies and debt collection services that need to contact and personally speak to people by telephone may also use predictive dialers. To automate all sorts of calls, predictive dialers are used as a quick and easy way rather than manually by a call center, such as customer service callbacks, or welcome calls for new customers.

Predictive Dialing systems have features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording that has added a new dimension to the predictive dialer and auto dialer capabilities of this system.

Voice broadcasting with text-to-speech software acts as a unique solution that is ideally suited for ACD and IVR outsourcing. The computer telephony software opens this phone system to outside applications and developers.

Some predictive dialer systems have an extra edge in efficiency and productivity not available in other dialing systems, the agents have the option at any time during a call to click on the “answering machine message” button or “3rd party message” button.

When the “answering machine message” button is selected, it plays the digitally recorded message to the answering machine, allowing the agent to be available for the next dialer-generated call. If the “3rd party message” button is clicked, it plays a digitally recorded message to the called party, releasing the agent to handle the next call.

When combined with customer relationship management (CRM) software, the predictive dialer system is a complete call center software solution. With the new predictive dialer system revolutionizing predictive dialing, the call center can become more productive with more calls handled by fewer agents, including work at home employees. The modern predictive dialer systems far outpace old predictive dialer technology.

Written by:- marko

Decision Matrix: selecting a hosted contact center service in the US(April 2010)-Aarkstore Enterpris

This report explores the competitive dynamics within the multi-tenant hosted contact center service market in the US, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and – most importantly – shortlist.

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Table of Contents :
Executive summary
In a nutshell
view
Market developments
Hosted versus premises-based contact centers
Not just economic advantages
Three customer categories
Three service provider categories
Innovation comes through pricing models
Multi-tenant hosted moves quickly upstream
Virtualization: work-at-home, branches, and multiple centers
Objections to hosted remain
Decision Matrix
The hosted contact center service Decision Matrix
Market leaders: Verizon, LiveOps, inContact
The challengers: Convergys, Transera, Contactual, Five9
The prospect: LiveOps
Market leaders
The leaders’ radars
Market leaders: technology assessment
Market leaders: end-user sentiment
Market leaders: market impact
Vendor analysis
Contactual: hosted contact center services radars
Recommendation: consider
Convergys: hosted contact center services radars
Recommendation: consider
Five9: hosted contact center services radars
Recommendation: consider
inContact: hosted contact center services radars
Recommendation: shortlist
LiveOps: hosted contact center services radars
Recommendation: shortlist (SMEs); explore (large enterprise)
Transera: hosted contact center services radars
Recommendation: consider
Verizon: hosted contact center services radars
Recommendation: shortlist
Other notable hosted contact center services providers
AT&T
Qwest
West
Working Solutions
Summary
Appendix
Further reading
Definitions
Summary scores
ratings
Extended methodology
Technology assessment
End-user sentiment
Market impact
Sources

List of Tables
Table 1: Hosted contact center services in the US Decision Matrix
Table 2: Hosted contact center services in the US Decision Matrix: vendor scores summary

List of Figures
Figure 1: Evolution and size bands of hosted contact center services in the US
Figure 2: Hosted contact center services in the US Decision Matrix
Figure 3: Market leaders analysis: technology assessment
Figure 4: Market leaders analysis: end-user sentiment
Figure 5: Market leaders analysis: market impact
Figure 6: Contactual radars
Figure 7: Convergys radars
Figure 8: Five9 radars
Figure 9: inContact radars
Figure 10: LiveOps radars
Figure 11: Transera radars
Figure 12: Verizon radars

For more information please visit :

http://www.aarkstore.com/reports/Decision-Matrix-selecting-a-hosted-contact-center-service-in-the-US-45611.html(April 2010)

PH.NO. 919272852585

OR

Aarkstore Enterprise
Mobile : +919272852585
Fax : +912224169996
Email : press@aarkstore.com
Website : http://www.aarkstore.com

XOJET announced today that the implementation of a Telax Hosted Call Center solution resulted in improved service levels and a 30% reduction in customer service technology costs in Q4 of 2009.

Los Angeles, CA — January 26, 2010 — XOJET announced today that the implementation of a Telax Hosted Call Center solution resulted in a 30% reduction in customer service technology costs in Q4 of 2009. The private aviation company’s CIO Jim Prebil confirmed that the cloud-based solution provided by Telax Hosted Call Center also enabled the company to improve service levels with remote agents, an important factor particularly during the recent holiday season.

“In our business, customer service is everything. We simply cannot sacrifice customer experience in favor of cost savings. With Telax, our service levels actually improved and we achieved a 30% reduction in customer service technology costs,” explained Prebil. XOJET relies on a Telax Hosted Call Center solution to route calls to its numerous agents, who enjoyed the opportunity to work from home this holiday season. “Having remote workers allows us to maintain our commitment to our customers while providing our employees with a better work-life balance.”

Telax President Mario Perez commented, “XOJET has a brilliant business model, but their execution is even more impressive. We love having them as a customer. XOJET aims for the same thing we do: perfection.”

About XOJET:

Founded in 2006, XOJET has quickly become one of the world’s fastest growing private aviation companies, built on a unique business model that combines private jet ownership, membership and charter travel and a singular focus on providing the highest level of customer service at every point of the client’s experience. XOJET is backed by TPG, a leading global private investment firm with over billion of capital under management.

XOJET’s award-winning, in-house safety and maintenance program rivals the world’s best commercial airlines, and has earned the highest ranking in four key categories – more than any other operator – from Aviation Research Group. XOJET has also been named a Robb Report “Best of Private Aviation” winner and one of Inc. Magazine’s fastest growing companies. For more information, visit www.xojet.com or call 888-759-6538.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Burberry, CI Investments, Globalive Communications, Health Canada and the U.S. General Services Administration, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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