You’re familiar with the benefits of the Cloud, but should you really trust the hosting capabilities of another company to support your customer service efforts within the call center? In reality, hosted call center solutions can deliver significant cost savings and access to extended capabilities as long you select the right vendor. Take a look at a hosted call center comparison between Telax, 3CLogic and Angel.com to determine if one of these providers might make a good fit within your organization.

Hosted Call Center Comparison – What is a Hosted Call Center?

A hosted call center differs from the traditional brick and mortar center in that all functionality is accessed through the browser and desktop applications supported by the vendor. The call center supplies the softphone, Internet connections, desktops and any other physical peripherals agents need to handle calls; the remaining technology is provided by a vendor, such as Telax, 3CLogic or Angel.com, and supported on their servers and updated automatically. A plug-and-play approach to call center operations, your hosted call center comparison will show that each provider offers a solution that is easy to deploy. The hosted call center reduces your upfront cost, and all support and security is provided on the vendor’s side, ensuring optimal uptime and service delivery. You also gain access to extended capabilities simply because you pay only for what you use.

Telax Should be Considered in Your Hosted Call Center Comparison

While hosted call center providers like Contactual and Five9 garner much of the attention in the telecommunications space, smaller providers like Telax offer powerful solutions as well. Telax offers carrier-grade call center technology on a hosted platform that is both customizable and user friendly. Features include IVR, chat, universal ACD with voice, workforce management, fax, e-mail, recordings, executive dashboards, disaster recovery, screen pop integration, reports, remote agents and more. The company promotes its position in the market as offering a simple hosted solution that can be customizable to your environment.

The Hosted Call Center Comparison Should Include 3CLogic

In the hosted call center comparison, 3CLogic takes a somewhat different approach to call center deployment. The company offers bundled solutions that include key call center technologies, as well as analytics, monitoring, business phone solutions and agent performance management capabilities. The focus for this provider is on lowering operating costs while improving service quality. 3CLogic differs from Telax and other providers by taking the focus to performance and analytics, as much as standard capabilities, to drive meaningful results that you will see when you conduct a hosted call center comparison.

Angel.com is a Key Player in the Hosted Call Center Comparison

A key focus for Angel.com in your hosted call center comparison is the company’s positioning of its IVR capabilities. Offering the Caller First Interactive Voice Response and Site Builder, Angel.com finds differentiation from other solutions by allowing your company to leverage key voice and messaging capabilities. You can leverage the Site Builder to quickly deploy SMS, voice, chat and even business intelligence applications. Continuous improvements can be made to the platform on the fly as your needs or the industry changes.

A Final Word Regarding Your Hosted Call Center Comparison

Each of the companies included in this hosted call center comparison offer a key focus, whether it is simplicity in the offerings of Telax, performance and analytics from 3CLogic or IVR capabilities with Angel.com. With clearly defined strengths in each vendor, you can easily match your needs to the appropriate offering, building out your own hosted call center that drives the desired results.