You’ve heard all the buzz surrounding the move to the cloud, but why should you consider it for your call center? You’ve got all the tools in place to measure performance, answer calls quickly, minimize hold times, automate dialing and other intensive tasks.

In other words, your environment works, so why change it? The answer is simply adding functionality and lowering costs. Providers like Fonality allow you to take your call center to a hosted call center in order to enjoy cost benefits, increased functionality and streamlined communications.

Fonality Review – It’s all About Choices

Even if you understand the benefits a hosted call center environment can provide, you may have some intense investments already in place that can make it a challenge to fully migrate to a hosted platform. Fonality aims to solve this challenge by offering an enhanced Unified Communications platform through a service that is either fully hosted or a hybrid-hosted, one that leverages current technology investments you already have in place.

The all-in-one, open standards approach to Fonality architecture support multi-channel interactions, VoIP and SIP for your next generation environment. Enterprise-grade features ensure that your customer service delivery matches that of your biggest competitor.

Fonality Offers Business Communications

One of the benefits to Fonality is that the company is not a one-size-fits-all provider focused on one platform. Instead, Fonality can deliver the solutions you need, depending upon your current challenge.

For instance, Fonality Connect with HUD allows your center to leverage an affordable and easy-to-manage solution that is also scalable. This platform allows you to introduce automation into your call center, managing your greetings and routings with an auto attendant. If yours is a small call center, this platform can integrate all necessary applications and functionality to present a seamless experience for the caller. It also enables call center supervisors to barge calls and whisper to agents when necessary, without ever alerting the caller as to this activity.

Fonality Takes a Professional Approach

If your company needs to present a professional appeal to the public, but you lack the necessary technology to truly manage all of your incoming calls, Fonality has a solution. The company’s Call Center and Professional Edition can support the small- to mid-sized business when employee contacts need to be optimized. Callers can access a name directory, an auto attendant and even enjoy on hold music while the proper individual is located.

While this particular solution will not work for the larger call center, it can be an optimal fit for a smaller seat environment. If you want to deliver a more personalized approach to routing your calls, this Fonality edition may be a good fit.

Fonality offers key advantages that can improve your overall approach to the hosted call center. The company promises increased flexibility, a minimal approach to startup and ongoing costs, an interactive desktop client and easy integration into your current environment. You have a lot to do in any given day within your virtual call center. When you partner with a provider like Fonality, much of your activities can be automated so your key focus can be on delivering an excellent customer experience.