It’s time to launch your call center in the cloud, but how do you select the right vendor to supply the Software as a Service? Both Five9 and inContact present strong value propositions in the market and both offer the features and support you need. Is there enough of a difference between the two to make a definite decision that will drive measurable results in your customer service efforts? Take a closer look at Five9 vs. inContact to determine which one may be the leading contender for your business.

Five9 vs. inContact – a Closer Look at Five9

As a cloud-based call center provider, Five9 offers the Five9 Cloud Computing Platform. The company boasts advanced integration between its call center applications and your current network platforms and applications. Five9 also supports its Cloud API, consisting of the CTI Web Services API designed specifically for computer telephony integration on the agent desktop, and a Configuration Web Services API to support the integration of common administration functions. The Web Services API connects the Five9 Web-based softphone to your other agent business applications, including CRM solutions, billing, order entry, scripting applications and more. The Configuration Web Services API provides the perfect platform for developers seeking to advance the capabilities of the Five9 platform through calling lists, contacts and campaign management.

inContact is a Strong Player in Five9 vs. inContact

inContact positions itself in the market as offering an all-in-one, cloud-based solution to support your call center efforts. This platform includes computer telephony integration, automatic call distribution, Interactive Voice Response, speech recognition, eLearning and workforce management. Developed for companies of all sizes, the inContact platform also includes a feedback and survey function that allows the center to gather customer opinions immediately after the call. Web-based applications are available to handle contacts and manage setting within the contact center. The server offers a failover system so calls in progress and in the queue can easily be pushed to another server when a system failure or problem occurs. In the process of exploring Five9 vs. inContact, both providers offer powerful call center solutions.

Five9 vs. inContact – the True Difference

In taking a bird’s eye view of Five9 vs. inContact, it is difficult to compare and contrast these two industry players as they both offer many of the same features for companies seeking to extend their customer service efforts to the cloud. inContact boasts its offering as the only contact center solutions provider to pair a software solution with network connectivity. Five9, on the other hand, promotes its developer APIs that enable developers to expand on software solutions that secure deep integration between current applications and network deployments, as well as Five9 capabilities. Both are strong selling points when you examine Five9 vs. inContact, and it can be enough of a differentiator to make your decision a little easier if you have specific needs that must be met.

Five9 vs. inContact – the Better Choice?

Conducting a Five9 vs. inContact comparison is perhaps one of the most difficult approaches to outfitting your contact center with the appropriate capabilities, simply because the two companies are equally yoked. A deeper exploration of Five9 vs. inContact, however, can point to key differences in support and enablement. Both companies offer powerful solutions that will deliver measurable results. The choice is made easier when you clearly define your needs and match them against the key differentiators of each provider.