Virtual contact center services provider, LiveOps is a company focused on delivering the next-generation of cloud-based services for the enterprise. The company continues to work to maintain strong share in a market space where Google, Microsoft and Salesforce.com all compete. As these companies continue to make aggressive pushes in the cloud computing space and expanding their SaaS portfolios, LiveOps is focusing on bringing true and measurable value to the small and medium business sector.

As important as the contact center is to the overall performance of the business, it can also be a significant drain on the financial and human resources of the company. As a result, a number of different organizations are turning to a virtual call center solution that allows them to deliver a unique customer experience without the considerable overhead of the traditional brick-and-mortar call center.

When a decision is made to take the call center to the virtual level, LiveOps is an optimal partner to lead the way. The company offers the On-Demand Contact Center Platform that is designed to increase productivity of both enterprise and SMB contact centers with administration capabilities and legacy contact center integration. In other words, LiveOps provides the partnership you need to launch a virtual platform, without losing the investments you have already made in your legacy systems.

One of the strong suits that LiveOps brings to the table is the ability of the virtual call center to survey its clients and measure overall customer experience. The On-Demand Contact Center Platform provides tools for building post-call surveys so the company can determine what they are doing right and what changes need to be made to meet the needs of customers today and into the future.

This platform from LiveOps also provides chat and e-mail capabilities that ensure agents within the virtual call center can communicate with customers or prospects while they are visiting the company website. This is an essential tool as too often, potential customers will visit a website with the intention of buying, yet will leave the site without making a purchase if they get discouraged that they cannot find the item or the information they need. LiveOps ensures visitors to the site can become buying customers.

LiveOps is also trying to leverage its strengths in the cloud-computing space to pass the benefits along to the end user. The company is focused on meeting the customer needs of the enterprise and the SMB with cloud-based computing solutions that present an alternative to investing in the traditional data center. Eliminating the investment for the enterprise or SMB allows the company to focus on those technologies and platforms that will directly drive revenue and deliver a better competitive advantage.

The pay-as-you-go model is gaining speed in adoption across the global marketplace as companies are recognizing the value of using only what they need to promote their core competencies. The elimination of the fluff and excessive features that do nothing but waste time ensure the organization can drive efficiency and productivity to greatly enhance the bottom line and measure the overall value delivered in the LiveOps offerings.