For any organization seeking to migrate their call center operations to a hosted platform, there are a number of proven players competing for their business. Providers like Five9, inContact and Contactual offer robust solutions that not only make migrating your environment to the cloud easy, but also cost effective. Before deciding on the best provider, examine this Contactual review to determine whether or not this leading provider is really the best for you.

Contactual Review: The Cloud is Great, but What About Backup?

Like others in the on-demand call center space, Contactual offers all the standard benefits associated with the virtual call center, including subscription-based pricing, advanced call center functionality and low upfront cost. Contactual reviews will promise you your center will be much better off in the cloud, but what about backup? You don’t want to make the investment in a provider who can’t guarantee your data will be available anytime you need it. That’s why Contactual offers the OnDemand Contact Center supported by five worldwide data centers. This extensibility is important when you count on your provider to store your recorded calls and manage all performance metrics and other functionality.

Contactual Review: Is it Reliable?

You can’t afford to implement any system that could fail in your hour of need. Your customers want access to you anytime and from anywhere. As a result of the company’s Advanced Virtual Tenant Architecture, Contactual actually offers a system that is 99.99% reliable. This Contactual review also suggests that the platform offers high resiliency, availability and redundancy. Because you operate in an “always on” market, you have to expect the same thing from your virtual call center solution.

Contactual Review: Do You Have to Completely Jump Ship?

Companies like yours are often discouraged by the fact that they have to completely replace their PBX to move to the virtual call center platform. They still consider the PBX to be a proven and worthwhile solution–not to mention a significant investment–and they would like to continue to derive value from it. You’ll find in your Contactual review that Contactual offers a PBX system overlay that still enables you to benefit from the call center functionality and advantages delivered in a hosted solution. This allows you to augment any existing PBX or ACD system from providers such as ShoreTEl, Avaya, Cisco and others. This approach can also help to increase your visibility into total call center activity.

Contactual Review: How Quickly Can You Get Started?

If you have completed your Contactual review and know this is the best solution for your environment, you can take advantage of the company’s Jumpstart methodology. This approach allows you to configure your Contactual OnDemand Contact Center, as well as train your staff in just a few hours. You’ll find in any Contactual review that the Jumpstart approach is one the company uses as a key competitive advantage in an intense market.

Overall, Contactual is going to offer the functionality and benefits you need from your hosted call center. The questions you need to answer in your Contactual review is whether or not the OnDemand platform is one that fits well into your strategy and environment. If you need robust backup, reliability, availability, scalability, a speedy launch and the ability to leverage current investments, Contactual just may be the right choice.