With so many customers to interact with on a daily basis, your company is likely feeling the growing pains of the recovery. This is a great challenge to have, demonstrating that you not only survived the economic downturn, but that you are also ready to embrace the opportunities emerging in the market. At the same time, you’re also dealing with budget cuts that are leaving you with fewer resources for customer service, yet increasing demands. The good news is that in your contact center, you have access to virtual solutions that will allow you to expand out your reach, without breaking your budget. More and more companies are turning to providers like inContact to meet customer service standards on a pay-as-you-go call center software platform.

inContact – It’s All About Support

When moving to the virtual world, it can be intimidating to know what you should move outside of your firewalls and what should be kept within your IT realm. If cloud-based services are new for your company, inContact is a great partner to begin the journey with as you can ease into your migration without implementing a full-blown virtual platform until you are ready. inContact’s technical support allows you to identify those areas where you need to expand and leave along those areas that are currently succeeding. There are three areas where inContact truly shines: their professional services that provide the consultative approach you need, technical support for all of your users once the virtual call center is launched, and comprehensive training.

Paving the Way to New Features – inContact

One of the most appealing things within the virtual call center offered by inContact is the extensive features that are available. While things like surveys, predictive dialer, quality management, eLearning, screen recording, CRM integration, content authoring and quality reporting may have been available in the on-premise model you now have, many of these capabilities may have easily been outside of your budget at the time of deployment. With inContact, you can select the features that make the most sense for your call center environment and then measure the associated performance. If something isn’t working according to your expectations, you can easily make a change.

Industry Specifics Tackled by inContact

Call centers in any industry will have their own unique challenges. Even though call centers fundamentally serve the same purpose, their day-to-day operations can vary quite differently. Any vendor assuming that your needs are exactly the same as your competition should be shown the door. inContact works with companies in a variety of verticals and understands many of the common challenges you face. At the same time, inContact professionals listen to your needs and understand that these needs must be addressed in the virtual call center solution. Customization is essential in the call center, and inContact has successfully deployed hundreds of solutions.

Strong Foundation: inContact

Regardless of the goals set forth by your governing organization, your first priority is to serve your customers with the highest level of quality possible. inContact can ensure you are online, live, and ready to support your customers in just a few days, no matter the scope of the project. Additionally, since you pay for what you need, you can easily scale as necessary. With this kind of flexibility in a virtual call center solution, no wonder so many companies are turning to inContact.