Can you actually open a box and save money with a call center contact center solution? Yes, and more vendors are making it possible.

Best of Both Worlds

Check out Promero, for example, a reseller and hosting provider of CRM software and contact center software. The company has just become a reseller of a popular call center contact center solution, the inConcert IP Contact Center solution. The merger of the two vendors in the call center arena means you get the best of both worlds – the product tools you need for success in your call center, and the ability to open the box and get your call center contact center solution up and running.

How Do They Save You Money?

Call center contact center solutions in a box offer the cost benefits of quick deployment and ease of use, because they are pre-configured modules that are ready for your smaller, mid-sized or larger-sized organization. Your money savings come in when you don’t have to worry about integration challenges or risks, and you get to pick and choose the modules you need when you need them. Additionally, you don’t have to rely on proprietary hardware. Instead, InConcert’s call center contact center solution lets you use servers that are standardized across the market.

Core Features of Call Center Contact Center Still There

You’ll find many of the core features of call center technology that you need with the inConcert software through Promero. Using one infrastructure, you can manage several call centers from across various locations, and your management team will enjoy being able to supervise your progress by remote. InConcert’s Allegro is unique in call center contact center technology because it’s got a middleware platform already built-in, which means you have smooth flow from your service desk work centers within distributed systems.

What’s In It For Your Customer?

Your customer gets freedom of choice. They can select to talk with your agents via email, live web chat, get a Web-based call back – or a one-on-one phone conversation with your agents. If managing workflow and sending labor-intense and skill-intense calls to the right agents is a challenge you need to solve in your call center contact center, vendors like inConcert can help. The software automatically assists with the workflow for processing, ordering and sending out requests for interactions with customers in a consistent workflow straight to your most appropriate and talented call center reps.

Out of the Box Is Becoming Readily Available

Now that Promero specifically added inConcert’s Allegro software to its line-up of call center contact center solutions, you also get the added benefit of the stability of a reseller with multiple successes and leading innovations. This isn’t the first similar merger for call center contact center solutions. In 2009, contact center solutions provider Altitude Software and Teleopti, workforce management experts and providers, revealed an “out of the box” integration between Altitude’s contact center applications, and Teleopti CCC, a workforce management tool.

Agent Scheduling:  Another Advantage for Your Call Center Contact Center

The merger means call center contact centers have more success at having the best agents ready when specific calls come in and can make stronger predictions on upcoming traffic and call peaks. Agent scheduling can be automated and can even look at specific agent requests or preferences – giving them, as you may have guessed, more job satisfaction and less turnover, while providing greater call center outcomes.

What Does “Out of the Box” Mean?

It means you get a jump-start on using the technology. These call center contact center packages are pre-built, and ready for fast deployment. Many boast that you can be analyzing, predicting and getting more from your call center in a matter of hours, without big investments in infrastructure or hardware. Plus, you may not need to be an IT expert to use an out-of-the-box type of solution. For many organizations, this means a competitive edge in less time and with less cost than they ever believed.

Collaborations like Promero and inConcert are bringing together the leading call center contact center software tools, analytics, scripting and assistance with workforce management into one convenient resource. Dig in and get going, with confidence and more leftover in your capital expenses budget.