Sytel Limited reported in its year-end results for the year ending March 2011, that for the first time, revenue from its hosted call center and cloud software-as-a-service installations exceeds that of premise-based installations.

Sytel Limited is a global supplier of IP customer contact software solutions that delivers SaaS services to end users around the world, including the UK, North America, North Africa, India and Brazil.

Sytel has particular expertise in predictive dialing and on performance under compliant dialing conditions. The company has advised regulators worldwide on issues of responsible dialing.

Sytel CEO, Michael McKinlay stated that they are leading the way in the UK and in other countries for call center SaaS and hosted cloud computing. He also stressed that the economic climate has driven end-users to minimize capital expenditure as much as possible to protect their bottom line.

McKinlay added that SaaS cloud software provides them with better functionality than they previously had with purchases onsite systems, with no upfront risks. Providers and users of Sytel cloud technology, whether they are enterprises or outsourcers, benefit from their flexible pay as you go options.

Users are able to take advantage of a monthly rental and a peak agent usage option, as well. This makes software services in the cloud that much more appealing to users.

McKinlay further explained that their continuous investment in development has put them at the forefront of the current trend toward hosted services in the cloud.

Sytel is known for being a leading-edge technology development house and that for the past eight years their core development has been in engineering the reliability, scalability and security their end-users demand, according to McKinlay.

As a result of the current trend, Sytel expects their call center software services in the cloud to reach 75 percent of their total business within two years.