LiveVox, Inc., a provider of cloud contact center solutions, recently announced the appointment of Chris Pigott as their new Vice President of Product Management.

Pigott has over 20 years of experience with contact center hardware and software and that experience will help drive LiveVox’s continued ability to manage solution requirements and product implementations for multi-site, multi-source client engagements.

Pigott will be leading LiveVox’s product management groups which will include aligning client specifications with the product development roadmap. He has been involved in related roles at multiple firms, such as Genesys Telecommunications.

Pigott has also led worldwide feature implementation, training and support for Fortune 500 and Fortune 1000 clients in industries such as telecommunications, financial services, healthcare, technology and also outsourcing.

Louis Summe, the Chief Executive Officer for LiveVox, says they are excited to announce the addition of Chris Pigott to a management team focused on delivering tools to optimize performance and network infrastructure across the multi-site call center.

Summe added that call centers are poised to take advantage of telecom and networking trends that improve security, scale and cost efficiency without carrier or IP/PBX provision or custom integration.

LiveVox uses Secure VoIP/MPLS networks to incorporate contact center applications such as ACD, predictive dialer, IVR and call recording delivered from a fully PCI-compliant private cloud.

Pigott said that joining LiveVox allows him to take a leadership role in a company that is changing the way communications technology is deployed in the contact center and he looks forward to adding his experience to an already strong team.

LiveVox is a provider of cloud contact center solutions and offers an integrated predictive dialer, ACD, IVR, call recording and business analytics.