SEATTLE (October 22, 2010) – Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team performance improvement, announced today the company will be exhibiting at IQPC International Call Center Expo in Miami, Florida from October 25, 2010 to October 27, 2010.

Envision will be exhibiting and demonstrating in booth 308 its workforce optimization platform, Envision Centricity®, including Click2Coach, the most trusted name in contact center coaching to elevate agent effectiveness and team performance. Attendees will be able to experience firsthand how the latest version of this award-winning solution is being implemented at leading contact centers worldwide to build, execute, and continually improve ongoing training programs that incorporate best practices in targeted and proactive coaching. Click2Coach allows contact centers to dramatically improve contact center performance indicators including first call resolution, average handle time, customer churn, revenue per call, and many other relevant measures of center and organizational performance.

Envision has received a number of accolades in 2010 for its workforce optimization solutions including being named by CRM magazine as a “2010 Workforce Optimization Suite Leader,” being rated a “Hot Vendor” in Ventana Research’s 2010 “Value Index for Agent Performance Management”, receiving a “Product of the Year Award” from Internet Telephony magazine, and receiving the “2010 CRM Excellence Award” from Customer Interaction Solutions magazine.

About Envision

Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision’s landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities. Envision marries the power of Click2Coach and Envision Workforce Management(TM) residing on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

Contact
Pathway Communications
Theresa Smith, 818-704-8481
tls@pathwaypr.com

Source: Envision