Company to Move Several Hundred Agents in Multiple Locations to the inContact Platform

SALT LAKE CITY (January 06, 2011) – inContact (NASDAQ: SAAS), the market leader in hosted call center software and call center agent optimization tools, today announced Johnston Press, one of the top three largest local newspaper publishers in the UK, as a new customer in Europe. The company plans to move several hundred agents to the inContact platform.

inContact recently expanded operations into the European market in order to meet demand from European companies, win additional business in the U.S. with global companies and increase usage of the platform with existing customers that have offices outside the United States. The move into Europe, complemented by the company’s patent-pending voice gateway technology, has already been very well received.

The call center agents at Johnston Press take inbound and outbound calls, primarily for selling and processing advertisements. Historically, the company had very little insight into call center operations, particularly with regard to the customer experience provided by its agents spread across

“We have been very strategic with our international expansion efforts, and are very excited that the acceptance of our offerings with both new and existing customers with global operations is off to a strong start,” said Paul Jarman, inContact CEO. “There is growing demand for inContact’s cloud-based solutions in international call center markets due to our domestic visibility and reputation, value proposition and rapid ROI. We continue to work a large and growing pipeline of new international opportunities and anticipate continued traction and momentum in the weeks and months ahead.”

Additional Information

• Learn more about international expansion: http://incontact.com/virtual-call-center-company/press-room/press-releases/2010/incontact-expands-cloud-based-call-center
• Become a fan of inContact on Facebook: http://www.facebook.com/inContact.
• Follow @inContact on Twitter: www.twitter.com/inContact.

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Contact
Media Contact:
inContact
Heather Hurst, 801-320-3591
Communications Director
heather.hurst@inContact.com
or
Investor Contact:
Feagans Consulting
Neal Feagans, 303-449-1184

Source: inContact