Enhanced Design Boasts New Industry Resources, Support, and Tools

SALT LAKE CITY (January 04, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, announced today the launch of its newly enhanced corporate website, www.inContact.com. The new site reflects the company’s leadership position in the cloud-based contact center market, greatly enhances information on the company’s award-winning portfolio of services and solutions, and provides additional resources for customers and partners.

“As a thought leader and market maker, inContact is committed to hosting a website that is a center for excellence and resource for the rapidly growing cloud-based contact center market,” said Mariann McDonagh, inContact CMO. “Websites are increasingly the first touch point a prospective customer has with a brand, and the enhancements to our website will benefit the sales process, our customers and partners with additional resources and information about the benefits of cloud technology over legacy premise solutions, the impact of these solutions in real customer environments and a variety of other how-to information on enhancing the customer experience.”

The new inContact.com has a robust resource section that includes relevant case studies, whitepapers, video testimonials and other great industry tools. It also features a content-rich blog and articles about contact center industry innovations, trends and best practices, all written by informed industry experts.

The site also features enhanced information and resources for inContact partners and customers through portals designed for each group, respectively.

Additional Information

• Visit the new inContact.com: www.inContact.com
• Customer videos: http://incontact.com/contact-center-industry-resources/video-testimonials
• inContact company resources: http://incontact.com/contact-center-industry-resources
• Blog: http://blog.inContact.com

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Contact
Media Contact:
inContact
Heather Hurst, 801-320-3591
Communications Director
heather.hurst@inContact.com
or
Investor Contact:
Feagans Consulting
Neal Feagans, 303-449-1184

Source: inContact