Company to Move Several Hundred Agents in Multiple Locations to the inContact Platform SALT LAKE CITY (January 06, 2011) – inContact (NASDAQ: SAAS), the market leader in hosted call center software and call center agent optimization tools, today announced Johnston Press, one of the top three largest local newspaper publishers in the UK, as a […]

SALT LAKE CITY (January 05, 2011) – inContact (NASDAQ: SAAS), a provider of hosted call center software and call center agent optimization tools, announced today that company CEO Paul Jarman will be presenting at the 13th Annual Needham Growth Stock Conference on January 12 at 4:10 pm EST. The conference is being held at The […]

Five9 Virtual Call Center Release 8 Honored for Exceptional Innovation PLEASANTON, Calif. (January 04, 2011) – Five9, Inc., announced today that its Five9 Virtual Call Center Release 8 has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices […]

RightNow Secure Government Cloud Well-Suited to Federal IT Reform Plan RESTON, Va. (January 04, 2011) – RightNow (Nasdaq: RNOW), a leading provider of secure cloud solutions for federal, state and local government agencies, non-profit organizations, and higher education institutions, has spent more than ten years helping government clients deliver transparent, participatory and collaborative government services […]

Enhanced Design Boasts New Industry Resources, Support, and Tools SALT LAKE CITY (January 04, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, announced today the launch of its newly enhanced corporate website, www.inContact.com. The new site reflects the company’s leadership position in the cloud-based contact […]

Study Concludes More Focus on Customer-Centric Self-Service Strategies Could Enhance Both Effectiveness and Customer Satisfaction SALT LAKE CITY (December 17, 2010) – A recent survey of over 400 contact center professionals illustrates that contact centers are accelerating spending on self-service solutions, primarily to reduce operating costs and increase customer satisfaction. However, the research findings indicate […]

The Interactive Intelligence communications-as-a-service solution wins Best of Show award for “most innovative service” INDIANAPOLIS (December 09, 2010) – The Interactive Intelligence (Nasdaq: ININ) cloud-based communications-as-a-service solution has received ITEXPO West’s 2010 Best of Show award in the category of “most innovative service.” The award, which was announced at Technology Marketing Corp.’s (TMC) ITEXPO in […]

RightNow CX helps Casual Male Retail Group save $400,000, reduce agent email response time from 24 to four hours, and decrease contact volume by 35 percent BOZEMAN, Mont. (December 08, 2010) – Casual Male Retail Group, Inc., the largest specialty retailer of big and tall men’s apparel, including brands such as Rochester Big and Tall, […]

Inaugural Public Sector Awards of Excellence Recognizes Organizations Using Technology to Deliver Exceptional Citizen Experience and Employee Engagement RESTON, Va. (December 06, 2010) – RightNow Technologies (Nasdaq: RNOW), a leading provider of secure cloud solutions for Federal government agencies and the Department of Defense (DoD), today announced the winners of its Public Sector Awards of […]

Leader in on-demand call center software joins global gathering on cloud computing in San Francisco PLEASANTON, Calif. (December 01, 2010) – Five9, Inc., the leader in on-demand call center software announced today its participation in Salesforce.com’s Dreamforce Global Gathering, The Cloud Computing Event of the Year. At Dreamforce, Five9 will be highlighting the second generation […]