Hyperquality, a third-party quality assurance and business intelligence provider for contact centers, recently announced the release of their newest contact center assurance software. The quality assurance workflow software is called ClearMetrix 2.0. This updated version has an abundance of new and exciting features.

The enhanced version of Hyperquality’s award-winning solution offers many new features, including process reporting, a Software as a Service (SaaS) cost reduction, root cause analysis and more. In addition, the solution has business metrics, vendor independence records and audit capabilities.

ClearMetrix is one of the most comprehensive assurance solutions in the industry. It is useful because it provides analytics of customer interactions. It is a web-based SaaS solution that is available on a hosted platform. This solution is ideal for internal and outsourced customer service centers in a variety of industries, including travel, retail, education, financial services and technology.

The President and CEO of Hyperquality, Chris Coles, commented. He said, “Meaningful customer experience insight is one of the most sought-after business intelligence demands today. In this competitive global economy, every enterprise in every industry, from financial services to telecom, is seeking a way to gain a competitive edge in order to acquire and retain customers. Today, most contact centers rely on manual homegrown or limited off-the-shelf tools to analyze the trends within the millions of customer calls they receive annually. ClearMetrix 2.0 changes the ballgame.”

ClearMetrix 2.0 is the next generation contact center intelligence software for the industry. Hyperquality’s products are in demand by the top brands and businesses. Hyperquality boosts customer satisfaction, the quality of reporting and overall efficiency. Go to their website to find out more about their latest version of ClearMetrix.